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- Tasks: Provide exceptional customer service and ensure guests feel valued during their stay.
- Company: Luxury hotel in London with a focus on guest experience.
- Benefits: Competitive salary, free meals, discounts, and 28 days holiday.
- Why this job: Join us to create memorable experiences for our guests.
- Qualifications: At least 2 years of experience in a hotel front office role.
- Other info: Keen eye for detail and enthusiasm are key to success.
The predicted salary is between 12 - 17 £ per hour.
A luxury hotel in London is seeking an enthusiastic Guest Relations Executive to provide exceptional customer service and ensure guests feel valued during their stay. The ideal candidate will have at least 2 years of experience in a hotel front office role and a keen eye for detail.
This role offers a competitive salary of £14.85 per hour plus service charge, with benefits including free meals, discounts at hotels and restaurants, and 28 days of holiday a year. Join us to contribute to creating memorable experiences for our guests.
Luxury Guest Relations Executive – Mayfair Front Desk in London employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Guest Relations Executive – Mayfair Front Desk in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your passion for guest relations. Share specific examples of how you've gone above and beyond for guests in the past.
✨Tip Number 3
Stay sharp on your customer service skills! Brush up on the latest trends in luxury hospitality and think about how you can bring that knowledge to the table. This will show employers that you're serious about making every guest's experience unforgettable.
✨Tip Number 4
Don't forget to apply through our website! We love seeing enthusiastic candidates who are eager to join our team. Make sure your application reflects your personality and passion for creating memorable experiences for guests.
We think you need these skills to ace Luxury Guest Relations Executive – Mayfair Front Desk in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how much you care about providing exceptional service and making guests feel valued.
Highlight Relevant Experience: Make sure to showcase your previous experience in hotel front office roles. We’re looking for at least 2 years of experience, so don’t be shy about detailing your responsibilities and achievements in those positions.
Pay Attention to Detail: As a Guest Relations Executive, having a keen eye for detail is crucial. In your application, demonstrate how you've used this skill in past roles, whether it’s through managing guest requests or ensuring smooth check-ins.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to create memorable experiences for our guests.
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Luxury Service Standards
Before the interview, brush up on the luxury service standards that are expected in high-end hotels. Understand what exceptional customer service looks like and be ready to share examples from your past experience that demonstrate your ability to meet these standards.
✨Showcase Your Attention to Detail
As a Guest Relations Executive, having a keen eye for detail is crucial. Prepare to discuss specific instances where your attention to detail made a difference in a guest's experience. This could be anything from personalising a guest's stay to resolving issues before they escalate.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could encounter at the front desk, such as handling guest complaints or providing recommendations.
✨Research the Hotel and Its Values
Familiarise yourself with the hotel’s brand, values, and unique offerings. This will not only help you answer questions more effectively but also show your genuine interest in the position. Be prepared to explain why you want to work specifically for this luxury hotel in Mayfair.
