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- Tasks: Deliver exceptional customer service and ensure guests have a memorable experience.
- Company: Join the luxury team at InterContinental London Park Lane in Mayfair.
- Benefits: Competitive pay, free meals, amazing discounts, and 28 days holiday.
- Why this job: Be part of a prestigious hotel and create unforgettable guest experiences.
- Qualifications: 2+ years in hotel front office and knowledge of Opera or similar PMS.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 11 - 18 £ per hour.
At InterContinental London Park Lane, we have a fantastic opportunity to join the team as a Guest Relations Executive at our luxury hotel in Mayfair with an immediate start date.
Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
We are looking for an enthusiastic and experienced Guest Relations Executive to join our dynamic hotel team. The ideal candidate will have a passion for delivering exceptional customer service and have a keen eye for detail. This role is essential for ensuring that all guests have a memorable experience and feel valued during their stay.
As our Guest Relations Executive, you are warm and engaging and will provide a personal service to ensure the guests' stays are flawless from Check-In to Check-Out, proactively reaching out to guests prior and post stay and preparing VIP guest amenities. You will support front office with reception and lobby presence, meeting and greeting guests, dealing with queries and concerns they may have.
You should have at least 2+ years in a hotel front office role with extensive knowledge of Opera or a similar PMS.
If you think this is you, we would love to hear from you!
We are committed to offering and providing our Guest Relations Executive with a competitive salary and a large range of benefits:
- £14.85 per hour plus service charge
- Paid overtime
- Free meals on duty
- Amazing discounts for our hotels and restaurants around the world for you and your friends & family
- 50% discount in our F&B outlets
- Discounts from over 15,000 stores – all the way from retail to cinema with our Hapi benefits scheme
- Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!
- 28 days holiday each year
Guest Relations Executive in London employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and unique features of InterContinental London Park Lane. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your people skills! As a Guest Relations Executive, you'll need to charm guests and handle queries like a pro. Role-play with friends or family to get comfortable with different scenarios you might face during the interview.
✨Tip Number 3
Network like a boss! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at the hotel. Plus, it shows your genuine interest!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your experience in customer service and your love for creating memorable guest experiences.
We think you need these skills to ace Guest Relations Executive in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest relations shine through. We want to see that you genuinely care about providing exceptional service and making guests feel valued.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in hotel front office roles. Mention any specific skills with systems like Opera, as we love seeing candidates who are ready to hit the ground running.
Craft a Personal Cover Letter: Your cover letter is your chance to connect with us on a personal level. Share a memorable guest experience you've created or been part of, and explain how it reflects your approach to guest relations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at InterContinental London Park Lane.
How to prepare for a job interview at InterContinental Hotels Group
✨Know the Hotel Inside Out
Before your interview, make sure you research InterContinental London Park Lane thoroughly. Familiarise yourself with its history, values, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's ethos.
✨Showcase Your Customer Service Skills
As a Guest Relations Executive, exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and how you ensured a memorable experience for them.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview. Opt for classic attire that reflects the hotel's sophisticated image, ensuring you look polished and ready to represent the brand.
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask insightful questions about the role and the hotel. This shows your enthusiasm and helps you gauge if the position is the right fit for you. Consider asking about team dynamics or how success is measured in the Guest Relations department.
