Overview
As General Manager at the 142-room Vignette Riverside Plaza, you drive luxury service and commercial performance while guiding the hotel’s transition to Vignette Collection. You will build and lead a high-calibre Executive Committee, partner closely with owners, and shape the UK experience of the Vignette brand. This role focuses on delivering premium guest care, maximizing occupancy and revenue, and embedding a strong, hospitality-led culture across operations.
Pay / Benefits
- Competitive salary and performance bonus
- Private healthcare and dental cover
- Pension
- Travel benefits with discounted room rates and F&B
Responsibilities
- Lead hotel operations for rooms, F&B outlets, events and leisure facilities including a pool, spa and gym
- Oversee the upgrade and transition to Vignette Collection with minimal guest disruption
- Recruit and develop a top-tier Executive Committee and hotel leadership team
- Deliver high-end luxury service to senior executives, international travellers and discreet guests
- Own and execute the commercial strategy to grow occupancy, rate and revenue across all revenue streams
- Negotiate significant corporate business with bookers and agents and grow meetings/events business
- Embed loyalty programme to drive direct bookings and repeat stays
- Maintain transparent, trusted partnerships with hotel owners and keep them informed on progress and performance
- Represent the hotel within the Canary Wharf business community and the London market
- Help shape the UK experience of Vignette Collection, fostering a prideful team and strong owner relationships
Key requirements
- Proven experience as a luxury General Manager
- Luxury city hotel GM experience in London or comparable gateway city (e.g., New York, Hong Kong)
- Strong understanding of high-end luxury service and ability to drive it through the team
- Experience hosting high-profile guests, senior executives and business travellers
- Strong commercial acumen with a track record of growing occupancy and revenue in a corporate-led market
- Experience negotiating significant corporate business with bookers and agents (meetings & events)
- Experience building a leadership team and leading a hotel through rebrand/refurbishment/repositioning
- Ability to build credible relationships with owners
- Knowledge of the London market is desirable but not essential
- strong leadership and people development
- excellent relationship-building with owners and stakeholders
- commercial pragmatism and strategic thinking
- revenue management
- luxury service standards
- brand transition / repositioning experience
General Manager - Vignette Collection Canary Riverside Plaza London employer: InterContinental Hotels Group
At Kimpton Clocktower Hotel, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and collaboration. As a member of our Meetings, Events, Groups and Reservations team, you'll enjoy comprehensive training and growth opportunities, alongside competitive benefits that enhance your work-life balance. Located in the heart of Manchester, our hotel offers a unique environment where you can thrive while delivering exceptional guest experiences.
Contact Details:
InterContinental Hotels Group Recruitment Team
