At a Glance
- Tasks: Lead and inspire the Front Office team to create unforgettable guest experiences.
- Company: Join the luxury lifestyle brand at Canary Riverside Plaza London, Vignette Collection.
- Benefits: Competitive salary, free meals, paid holidays, and global career progression opportunities.
- Other info: Flexible shifts in a dynamic environment with a focus on personal growth.
- Why this job: Be part of a landmark hotel opening and shape exceptional guest interactions.
- Qualifications: Experience in hotel front office management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Front Office Manager to inspire and lead! Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene. Joining the IHG portfolio in Summer 2026 as Canary Riverside Plaza London, Vignette Collection – this exciting new chapter marks the brand’s first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool. As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London’s most dynamic destinations.
Front Office Manager – Responsibilities
- Managing our team of Front Office and Nights Team to support them to providing our guests with heartfelt human connections – coaching, mentoring and developing your team.
- Creating rotas for your team to ensure suitable cover throughout the days and nights.
- Working closely with other HODs and the Operations Manager to continuously improve our service and identify areas which can be more effective.
- Dealing with any high‑level service recoveries which require additional support and training your team on how to deal with service recoveries whilst encouraging promotion of our loyalty scheme and improving our Guest Love scores.
- Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands.
Front Office Manager – Qualifications
- Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment.
- Proven ability to lead, coach and develop Front Office and Nights teams to deliver exceptional guest experiences.
- Strong people management skills with experience in rota planning, performance management and team development.
- Demonstrated success in handling complex guest issues and service recovery situations with professionalism and confidence.
- Excellent communication and stakeholder management skills with the ability to collaborate effectively across departments.
- Experience driving guest satisfaction, loyalty programme engagement and service quality initiatives.
- Strong organisational skills with the ability to manage multiple priorities in a fast‑paced operational environment.
- Flexible approach to working patterns, with the ability to support the operational needs of a 24‑hour hotel business.
Joining our team means becoming part of a luxury lifestyle brand that values individuality, authentic connections and meaningful guest experiences. In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career growth such as…
Benefits
- Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays and enhanced sick pay!
- Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing – employee assistance programme available 24/7 and much more!
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Front Office Manager in London employer: InterContinental Hotels Group
Canary Riverside Plaza London, Vignette Collection is an exceptional employer that prioritises the growth and wellbeing of its team members. With a commitment to providing extensive training and career progression opportunities, employees can thrive in a supportive environment that values individuality and authentic connections. Located in the vibrant Canary Wharf, the hotel offers a unique blend of luxury hospitality and meaningful guest experiences, making it an exciting place to work.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into the Front Office Manager role. A friendly chat can lead to valuable referrals or insider info about the job.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your authentic self shine through. The hotel is all about individuality and meaningful connections, so be sure to highlight how you can bring that vibe to the team.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you handled complex guest issues or led a team through challenges. We want to hear how you turned tough situations into success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the IHG family at Canary Riverside Plaza London.
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team at Canary Riverside Plaza London and how you can contribute to creating memorable guest experiences.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in front office management. We’re looking for specific examples of how you've led teams and improved guest satisfaction, so don’t hold back on those achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible and avoid jargon. This helps us quickly see how you fit the Front Office Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on being part of our exciting new chapter!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the responsibilities of a Front Office Manager. Familiarise yourself with the hotel’s values and how they align with your own experience in leading teams and enhancing guest satisfaction.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've successfully led and developed teams in previous roles. Highlight your coaching techniques and how you’ve handled service recoveries, as this will demonstrate your ability to inspire and manage effectively.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to talk about your flexibility and willingness to adapt to the hotel's needs. Share any past experiences where you’ve successfully managed multiple priorities in a fast-paced environment.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask them about their experiences at the hotel and how they see the Front Office Manager contributing to the team. This shows your genuine interest in the role and the company culture.
