Executive Head Housekeeper in London

Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Executive Housekeeper to inspire and lead! Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene. Joining the IHG portfolio in Summer 2026 as Canary Riverside Plaza London, Vignette Collection, this exciting new chapter marks the brand’s first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool. As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London’s most dynamic destinations.

Duties and Responsibilities

• Leading the Housekeeping department to ensure guestrooms, public areas and back‑of‑house spaces are maintained to the highest standards of cleanliness, presentation and safety.
• Managing, developing and motivating the housekeeping team through effective recruitment, training, coaching and performance management.
• Working closely with the Rooms Division Manager and wider hotel team to deliver a seamless guest experience and efficient day‑to‑day operation.
• Managing departmental budgets, labour costs, inventory and supplier relationships to ensure the department operates effectively and efficiently.
• Monitoring guest feedback, cleanliness scores and quality audits, implementing improvements to maintain high standards and guest satisfaction.
• Ensuring all housekeeping procedures comply with company standards, health and safety requirements and brand expectations.

Qualifications and Experience

• Previous experience as an Executive Housekeeper, Housekeeping Manager or senior housekeeping leader within a hotel environment.
• A proven track record of delivering high cleanliness standards, guest satisfaction and strong departmental performance.
• Strong leadership skills with experience developing and managing successful teams.
• Sound financial and commercial awareness, including budgeting, forecasting and labour management.
• A proactive approach to continuous improvement and problem‑solving.
• Excellent organisational, communication and stakeholder management skills.

Benefits

• Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – employee assistance programme available 24/7 and much more!

If you are looking to join a hotel company where you can be your authentic self, create meaningful connections and be part of an exciting new chapter for Vignette Collection in London, click apply today!

You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.