In Room Dining Manager - Six Senses London

As In Room Dining Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• Assume full responsibility for the efficient operation in the following:
• Review bookings and plan for the smooth department operation during shift.
• Ensure all working areas are clean, properly equipped and in a high standard of maintenance.
• Effectively carry out service recovery or train the team to do so in the event of guest complaints.
• Responsible for training the In-Room Dining and Minibar teams to achieve excellence in service and performance.
• Accountable for conducting monthly inventory checks and ensuring accurate minibar processes and charges.
• Ensure that In Room Dining amenities, menus and wine lists remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Ensure the prompt and efficient service required by standards.
• Ensure all mis-en-place for In Room Dining service is correctly prepared prior to delivering.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Uphold Six Senses guidelines and standards of service and operation.
• Maintain and exceed performance benchmarks.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• High school diploma or equivalent and at least 3 years of experience in In Room Dining service or a similar setting.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Familiar with food and beverage terminology, application, operation, wine service, costs, menu development, food and hygiene codes, and controlling inventory.
• Fluent in English; additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for an In Room Dining Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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