At a Glance
- Tasks: Respond to guest requests and maintain high cleanliness standards in a prestigious hotel.
- Company: Join the renowned InterContinental London Park Lane in the heart of Mayfair.
- Benefits: Earn £16.11 per hour, enjoy free meals, and access discounts at hotels and retail stores.
- Other info: Flexible schedules with 28 days holiday, plus opportunities for professional development.
- Why this job: Be part of a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
The predicted salary is between 33508 - 33508 £ per year.
Immediate start. Location Mayfair, London – one of the city’s most prestigious addresses.
Key Responsibilities
- Respond promptly and efficiently to guest requests with a courteous and professional attitude.
- Maintain and monitor stock controls in pantries, ensuring supplies such as linen and cleaning materials are replenished to outlined stock levels.
- Deliver items such as duvets and pillows to guest rooms and maintain service area supplies.
- Ensure all service areas, lifts, and areas under your control are kept clean, tidy, and maintained to the highest standards.
- Remove rubbish, dirty crockery, glassware, and other items from service areas as needed.
- Handle and resolve housekeeping-related inquiries and requests professionally.
- Be flexible to cover various housekeeping roles and eager to develop within the team.
Skills and Attributes
- Ability to work efficiently in a fast‑paced, high‑pressure environment.
- Strong multitasking and organizational skills.
- Excellent communication skills and the ability to listen to and adapt to the needs of guests and team members.
- Professional and courteous demeanour with a focus on guest satisfaction.
- Keen attention to detail and commitment to maintaining high cleanliness standards.
Experience and Qualifications
- Previous experience in a housekeeping or porter role is an advantage but not essential, provided you have a proactive and positive attitude towards teamwork and development and are flexible with work schedules, including weekends and holidays as required.
- You must meet the legal requirements to work in the UK.
Work Schedule
Open 7 days a week, 365 days a year. Flexible schedule including weekends and holidays.
Compensation and Benefits
Hourly rate of £16.11 (annual salary £33,508.80). Overtime paid and IHG perks such as free meals on duty, Wagestream financial wellbeing app, and discounts at hotels, restaurants, and over 15,000 retail stores.
Benefits Highlights
- 28 days holiday each year, including bank holidays, increasing to 33 days pro‑rated.
- Company sick pay and life insurance for every employee.
- Professional career development with IHG Leadership programmes and access to an online learning platform.
- Additional local discounts at partner venues.
Equal Opportunity
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
Housekeeping Porter employer: InterContinental Hotels Group
InterContinental London Park Lane is an exceptional employer, offering a vibrant work culture in the heart of Mayfair, one of London's most prestigious locations. With competitive pay, generous holiday allowances, and a commitment to employee development through IHG Leadership programmes, we provide our team members with meaningful opportunities for growth and advancement. Our inclusive environment ensures that every colleague is valued and supported, making it a rewarding place to build a career in hospitality.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental Hotels Group
Don't be shy about reaching out to InterContinental Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
