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- Tasks: As a Receptionist, you'll check guests in and assist with luggage, creating memorable experiences.
- Company: Join Kimpton Clocktower, a contemporary luxury hotel focused on heartfelt human connections.
- Benefits: Enjoy global opportunities, extensive training, 28-33 days holiday, and discounts at hotels and stores.
- Why this job: Be yourself in a supportive culture that values individuality and creativity while making a difference.
- Qualifications: 1 year of experience in reception or guest relations; familiarity with Opera PMS is a plus.
- Other info: Join a team that celebrates authenticity and offers a generous 'Refer a Friend' programme.
The predicted salary is between 26708 - 37492 £ per year.
A fantastic opportunity for a Receptionist to join us at Kimpton Clocktower on a Full-Time contract! You will earn £12.85 per hour, equal to £26,708.00 salary. At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests.
Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this; we extend this to all our furry friends because our heartfelt connection does not end with humans!
Working at Kimpton is not just about working, and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Our passion is YOU…come as you are!
Here, you will have space to:
- Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
- Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
- Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
As a receptionist, you will play a vital part in delivering a superior guest experience, from checking guests in to assisting with guest luggage - every day is different!
To succeed as a Receptionist, you will need:
- To be passionate about delivering great service and be guest focused
- Minimum of 1 year’s experience in Receptionist, Guest Relations, Concierge
- Experience with handling guests queries and complaints
- Experience using Opera PMS is a huge advantage
- To be willing to learn new things and work as part of a wide hotel team
Our Receptionists enjoy a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Taxi subsidy for shifts starting/ending between 23:00-06:00.
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every colleague company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Receptionist! You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Who we are: Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Hotel Receptionist employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Kimpton brand and its values. Understanding their mission to create heartfelt human connections will help you align your responses during interviews and show that you're a good cultural fit.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've handled guest queries or complaints, as this will demonstrate your ability to provide excellent service.
✨Tip Number 3
If you have experience with Opera PMS, make sure to mention it. If not, express your willingness to learn new systems quickly, as this shows your adaptability and eagerness to grow within the role.
✨Tip Number 4
Prepare to discuss how you can contribute to creating personalised experiences for guests. Think of creative ideas or past experiences where you went above and beyond to make someone's stay special.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Kimpton's values and mission. Highlight your personality and how it aligns with their focus on heartfelt human connections in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in guest relations or reception roles. Emphasise any experience with Opera PMS and your ability to handle guest queries and complaints.
Craft a Personal Cover Letter: Write a cover letter that showcases your passion for delivering great service. Share specific examples of how you've created memorable experiences for guests in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your Passion for Guest Service
During the interview, express your enthusiasm for providing excellent service. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns with the hotel's mission to create heartfelt human connections.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've handled guest complaints or queries in the past. Highlight your ability to remain calm under pressure and find effective solutions, as this is crucial for a receptionist role.
✨Familiarise Yourself with Opera PMS
If you have experience with Opera PMS, mention it during the interview. If not, take some time to learn the basics before your interview. This shows your willingness to learn and adapt, which is highly valued by the hotel.
✨Embrace Your Unique Personality
Kimpton values individuality, so don't be afraid to let your personality shine through. Share what makes you unique and how that can contribute to creating personalised experiences for guests.
