At a Glance
- Tasks: Lead transformation initiatives and inspire a culture of continuous improvement across our hotels.
- Company: Join IHG Hotels & Resorts, a global leader in hospitality.
- Benefits: Competitive salary, generous holidays, and worldwide hotel discounts.
- Other info: Flexible location with opportunities for global career progression and community involvement.
- Why this job: Make a real impact by driving change and improving processes in a dynamic environment.
- Qualifications: 5-10 years in Lean programmes with strong leadership and analytical skills.
The predicted salary is between 80000 - 90000 £ per year.
IHG Hotels & Resorts are looking for a Director of Transformation (12 month fixed-term contract) to join our UK&I Managed and Leased Hotels! Our 13 UK&I Managed and Leased Hotels have been on an exciting journey building and embedding a culture of continuous improvement. We are now looking for a Director of Transformation to continue this journey while our incumbent Director of Transformation is on maternity leave. With full support from our Director of Operations UK&I, Chris Ireland, you will drive large-scale CI change by providing an inspirational and strategically focused approach to embed a culture of Continuous Improvement and enable our hotel General Managers to deliver lean projects across the region.
Responsibilities
- Establish strong relationships with hotel leaders, providing expert guidance, training, coaching and mentoring to project leads.
- Maintain clear communication and a framework to monitor progress of CI projects across all hotels.
- Leverage opportunities to scale initiatives through effective programme management.
- Present data-based insights and analysis to senior leadership to enable decisions on recommended future change and transformation.
- Oversee and track project development and progress across all hotels.
Qualifications
- A leadership style that can effectively and successfully lead improvement and transformation initiatives, inspiring a continuous improvement culture.
- Experience building strong relationships and a collaborative approach with key stakeholders to drive CI strategy across multiple areas of the business.
- Experience developing people through training, coaching and mentoring.
- Strong analytical mindset, able to translate data and insights into effective communications for stakeholders.
- Establish and track metrics to evaluate the impact of improvements on process efficiency, quality and waste reduction.
- Identify and analyse inefficiencies in processes to advise on areas for improvement, offering guidance and support to project teams.
- Create presentations and reports to senior leaders and key stakeholders on progress and results of projects and initiatives.
- 5–10 years’ experience in Lean programmes.
Benefits
- Highly competitive salary plus 10% bonus.
- 33 days paid holidays, generous maternity/paternity pay, enhanced sick pay and subsidised childcare support.
- Worldwide employee and friends & family hotel room rates.
- 50% off on food and beverage when staying over in IHG properties on Employee Rate.
- Discounts on supermarket shopping, other retail, and experiences through our portal.
- 24/7 employee assistance programme and employee healthcare plan.
- Opportunities for career progression, transfer around the world, and involvement in charitable and community activities (2 days paid volunteering a year).
- We’ll help you grow and develop you as an individual.
Role can be based anywhere in the UK, with travel to hotels when needed. You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Head of Transformation & Continuous Improvement employer: InterContinental Hotels Group
IHG Hotels & Resorts is an exceptional employer, offering a dynamic work culture that prioritises continuous improvement and employee development. With a competitive salary, generous benefits including 33 days of paid holidays, and opportunities for global career progression, employees are empowered to grow both personally and professionally. The supportive environment fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the hospitality industry.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Transformation & Continuous Improvement
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've driven transformation and continuous improvement in your past roles. Let your experience shine!
✨Be Ready for the Interview
Prepare for those tricky interview questions by practising your responses. Think about how you can demonstrate your leadership style and analytical mindset. We want to see you at your best!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Transformation & Continuous Improvement
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in transformation and continuous improvement. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Style:Since this role is all about inspiring a culture of continuous improvement, let us know about your leadership style. Share examples of how you've successfully led teams through change and built strong relationships with stakeholders.
Be Data-Driven:We love a good analytical mindset! When you’re writing your application, include specific examples of how you've used data to drive decisions and improvements. This will show us that you can translate insights into action.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Transformation Stuff
Make sure you brush up on your knowledge of continuous improvement and transformation strategies. Be ready to discuss specific Lean programmes you've implemented in the past and how they drove results. This will show that you’re not just familiar with the concepts but have practical experience.
✨Build Relationships Before You Walk In
Since this role involves establishing strong relationships with hotel leaders, it’s a good idea to research the hotels under IHG. If possible, connect with current or former employees on LinkedIn to get insights about their culture and challenges. This will help you tailor your approach during the interview.
✨Data is Your Best Friend
Prepare to present data-based insights from your previous roles. Think about how you’ve used metrics to evaluate process efficiency and quality improvements. Being able to translate complex data into clear communications will impress the interviewers and demonstrate your analytical mindset.
✨Showcase Your Leadership Style
This position requires a leadership style that inspires others. Be ready to share examples of how you’ve coached and mentored teams in the past. Highlight your collaborative approach and how you’ve successfully driven change initiatives while maintaining strong stakeholder relationships.
