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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and manage daily hotel operations.
- Company: Join the award-winning voco Grand Central Hotel in the heart of Glasgow.
- Benefits: Competitive salary, 31 days holiday, free meals, and global discounts.
- Why this job: Make a real impact on guests' stays in a vibrant, supportive environment.
- Qualifications: Experience in hotel operations and strong communication skills required.
- Other info: Opportunities for career growth and extensive training available.
The predicted salary is between 29000 - 29820 £ per year.
Overview
Hotel: Grand Central Glasgow (GLAGS), 99 Gordon Street, G1 3SF
At voco Grand Central Hotel we are looking for a Full Time Guest Services Manager to join us in creating a warm voco welcome for our guests!
voco Grand Central is located at the very heart of the city, directly adjoining Glasgow Central station, situated in one of the city’s most historic and impressive buildings. With an abundance of historical grandeur and a guest list to match, over the years we’ve hosted many guests, including Fred Astaire and Frank Sinatra.
We are looking for a Guest Services Manager who can commit to working on a 4 on 4 off basis, based on shift times between 09:00 – 21:00 each day.
Are you a level-headed, proactive problem-solver with a passion for delivering exceptional guest service? We’re looking for a dynamic individual to take on a dual role as Guest Services Manager (GSM) and Duty Manager, supporting daily operations, and driving unforgettable guest experiences.
About the Role
This is a split role, with approximately 70% of your time focused on Duty Manager responsibilities, ensuring the smooth running of daily hotel operations across all departments.
Key responsibilities
- Acting as Duty Manager – resolving operational issues as they arise, supporting departments, and making quick decisions to keep things running smoothly.
- Delivering outstanding service to VIPs and handling guest concerns professionally and efficiently
- Responding to guest reviews and ensuring follow-up is prompt and impactful.
- Performing fire walks and overseeing building safety, especially during key shifts
We’re looking for someone who has already worked in a supervisory or operations-level role and is confident leading by example.
What We’re Looking For
- Previous experience with Opera PMS and strong working knowledge of hotel operations
- A calm, level-headed approach – you don’t let emotions take over in challenging situations.
- Excellent communication skills, both written and verbal
- A collaborative, can-do mindset, and the ability to work cross-functionally.
- Personal license holder and first aid trained (preferred)
- Capable and comfortable moving around a large hotel, including regularly using stairs up to the 7th floor as part of operational duties.
- A natural problem-solver who takes ownership and sees things through.
- A Team player.
Why work with us?
- You will be joining an award-winning Front Office team.
- Be part of a high performing, driven, and supportive team that truly makes a difference to every guest’s stay.
- Enjoy regular reward and recognition through IHG for reaching targets and delivering excellence.
- Every day is different, and your work has a real impact on the guest experience.
We are committed to offer and provide our Guest Services Manager with a competitive salary and a large range of benefits:
- Salary between £29,000 – £30,200 per annum plus, paid overtime and great IHG perks!
- 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)
- Access to Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Free meals on Duty.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
- Hotel specific benefits – generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions to celebrate with you!
If you’re ready to step up and thrive in a high-energy, people-focused environment, we’d love to hear from you.
You must meet the legal requirements to work in the UK.
We are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual\’s race, colour, ethnicity, national origin, religion, or sex.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the \’Apply\’ button. Start your journey with us today.
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Guest Services Manager employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at voco Grand Central. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching voco Grand Central and its unique offerings. Show us you’re genuinely interested in creating that warm voco welcome by sharing ideas on how you’d enhance guest experiences.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios you might face as a Guest Services Manager and how you’d tackle them. We love candidates who can think on their feet and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our award-winning Front Office team.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in hotel operations and supervisory roles. Use keywords from the job description to demonstrate that you understand what we're looking for in a Guest Services Manager.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills in action, so make sure your writing is easy to read and free of errors.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure it reaches us quickly and securely. Plus, you'll get a feel for our brand and values while you're at it!
How to prepare for a job interview at InterContinental Hotels Group
✨Know the Hotel Inside Out
Before your interview, take some time to research voco Grand Central Hotel. Familiarise yourself with its history, services, and guest experiences. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
As a Guest Services Manager, you'll need to handle various challenges. Prepare examples from your past experience where you've successfully resolved issues or improved guest satisfaction. This will demonstrate your proactive approach and ability to think on your feet.
✨Emphasise Team Collaboration
Highlight your ability to work cross-functionally and support different departments. Share instances where you've collaborated with others to enhance operations or guest experiences. This aligns perfectly with the role's requirements and shows you're a team player.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills under pressure. Think about how you would handle specific situations, like a VIP guest complaint or an operational hiccup. Practising these scenarios will help you respond confidently during the interview.
