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For Companies At a Glance
- Tasks: Lead a team to ensure exceptional guest service and manage daily operations.
- Company: Join Six Senses, a luxury brand focused on wellness and sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a pioneering team that values emotional hospitality and unique experiences.
- Qualifications: High school diploma and 2 years in luxury hotel operations; hospitality degree preferred.
- Other info: Fluency in English required; additional languages are a plus.
The predicted salary is between 30000 - 42000 £ per year.
As Guest Service Centre Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, caring, fun, and pioneering wellness. Sustainability, wellness, and extraordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
- Responsible for the daily operation of the telephone operators during the shift and administrative work.
- Supervise and lead the team of Guest Service Centre Hosts.
- Answer all inquiries efficiently and friendly, using guest names whenever possible and routing calls to proper extensions.
- Handle all long-distance and local calls and relay messages if required.
- Accept and deliver wake-up calls, messages, and facsimiles in a timely manner.
- Monitor guest messages and reply via WhatsApp or Six Senses App.
- Review arrivals and departures to plan for the next day’s activities. Coordinate pre-arrivals, preferences, and special requests from guests. Update PMS and profiles accordingly.
- Assist in booking and taking requests for reservations for outlets, spa, and experiences.
- Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
- Utilize and ensure proper working condition of the telephone switchboard, guest room telephones, and equipment.
- Update general messages and relevant information from guests via App for internal communication.
- Possess knowledge of all facilities and services offered by the resort, including room rates, categories, location, layout, credit policy, and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows.
Qualifications
- High school diploma or equivalent and at least 2 years of experience in a similar hotel operational setting. A diploma or degree in hospitality from a recognized school is preferred.
- Technical skills include MS Office (Word, Excel, PowerPoint, Outlook). Familiarity with hotel systems such as POS, PMS, and CRM platforms is required.
- Fluent in English; additional languages are preferred.
This overview provides an outline of the role and responsibilities for a Guest Service Centre Supervisor at Six Senses London. It is not an exhaustive list of all duties and responsibilities associated with the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Guest Service Centre (Telecoms) Supervisor employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Centre (Telecoms) Supervisor
✨Tip Number 1
Familiarise yourself with Six Senses' core values and mission. Understanding their focus on sustainability, wellness, and emotional hospitality will help you align your responses during interviews and demonstrate your commitment to their vision.
✨Tip Number 2
Brush up on your technical skills, especially with hotel systems like PMS and CRM platforms. Being able to discuss your proficiency in these areas will show that you're ready to hit the ground running in a supervisory role.
✨Tip Number 3
Prepare examples from your previous experience in luxury hotels where you've successfully managed a team or handled guest inquiries. This will help you illustrate your leadership skills and ability to provide exceptional service.
✨Tip Number 4
Practice your communication skills, particularly in using guest names and personalising interactions. This is crucial for the role, and showcasing your ability to connect with guests can set you apart from other candidates.
We think you need these skills to ace Guest Service Centre (Telecoms) Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Guest Service Centre Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, particularly in supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead a team and enhance guest experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of Six Senses' values. Mention specific examples from your past experience that showcase your skills in customer service, team leadership, and operational efficiency.
Highlight Technical Skills: Make sure to mention your proficiency in MS Office and any hotel management systems you are familiar with. If you have experience with CRM platforms or other relevant technologies, include those as well to demonstrate your technical capabilities.
How to prepare for a job interview at InterContinental Hotels Group
✨Understand the Company Values
Before your interview, take some time to research Six Senses and their core values. Familiarise yourself with their focus on sustainability, wellness, and emotional hospitality. Being able to discuss how your personal values align with theirs will show that you are a good fit for the role.
✨Demonstrate Leadership Skills
As a Guest Service Centre Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and ensure efficient operations.
✨Showcase Technical Proficiency
Make sure to brush up on your technical skills, especially with MS Office and any hotel management systems like PMS or CRM platforms. Be ready to discuss your experience with these tools and how they can enhance guest services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of situations where you had to handle difficult guests or manage multiple requests simultaneously. Practising these responses will help you feel more confident during the interview.
