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- Tasks: Deliver exceptional customer service and create memorable experiences for guests.
- Company: Luxury hotel in Mayfair, redefining traditional luxury with modern sophistication.
- Benefits: Competitive pay, free meals, discounts, and 28-33 days holiday.
- Why this job: Join a dynamic team and grow your career in a prestigious environment.
- Qualifications: 2+ years in hotel front office and knowledge of Opera or similar PMS.
- Other info: Opportunities for personal growth and professional development in a supportive culture.
The predicted salary is between 11 - 18 £ per hour.
At InterContinental London Park Lane, we have a fantastic opportunity to join the team as a Guest Relations Executive at our luxury hotel in Mayfair with an immediate start date.
Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
We are looking for an enthusiastic and experienced Guest Relations Executive to join our dynamic hotel team. The ideal candidate will have a passion for delivering exceptional customer service and have a keen eye for detail. This role is essential for ensuring that all guests have a memorable experience and feel valued during their stay.
As our Guest Relations Executive, you are warm and engaging and will provide a personal service to ensure the guests' stays are flawless from Check-In to Check-Out, proactively reaching out to guests prior and post stay and preparing VIP guest amenities. You will support front office with reception and lobby presence, meeting and greeting guests, and dealing with queries and concerns they may have.
You should have at least 2+ years in a hotel front office role with extensive knowledge of Opera or a similar PMS.
If you think this is you, we would love to hear from you!
We are committed to offering and providing our Guest Relations Executive with a competitive salary and a large range of benefits:
- £14.85 per hour plus service charge, paid overtime and great IHG perks including free meals on duty.
- Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
- 50% discount in our F&B outlets.
- Discounts from over 15,000 stores – all the way from retail to cinema with our Hapi benefits scheme.
- Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!
On top of these great benefits, we also provide:
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
- Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Company sick pay and life insurance for every employee.
- Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities.
Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.
At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what’s possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. Please click ‘apply’ now!
You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Guest Relations Executive employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might just land you that interview.
✨Tip Number 3
Practice your customer service skills! Role-play common guest scenarios with friends or family. The more comfortable you are, the better you'll shine during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fantastic team at InterContinental London Park Lane.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for guests!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hotel front office roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Personable: In your cover letter, adopt a warm and engaging tone. Remember, as a Guest Relations Executive, you’ll be the face of our hotel, so let us see your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Hotel Inside Out
Before your interview, make sure you research InterContinental London Park Lane thoroughly. Familiarise yourself with its history, services, and unique offerings. This will not only impress the interviewers but also help you understand how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
As a Guest Relations Executive, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and how you ensured guests left with a smile.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview. This shows that you respect the company’s culture and are serious about the role. A polished appearance can set the tone for a positive conversation.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
