Groups & Events Executive

We are offering £27,494.27 salary, plus a 10% half-yearly bonus of annual base salary. At Kimpton, we pride individuality and being the best version of you. Our meticulously designed hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. InterContinental® Edinburgh The George Hotel has been serving guests since 1881, ensuring an amazing guest experience and happy Team Members.

Benefits

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• Complimentary stay for you+1 in our hotel upon successful completion of probation.
• Generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty.
• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
• Enhanced Family Leave (you can ask more details at the interview).
• Mental Health First Aiders on Duty and access to Employee Assistance Programs.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores – all the way from retail to cinema.
• Generous ‘Refer a Friend’ programme.

Responsibilities

• Liaise with clients to ensure that accurate details for each event & reservation are obtained.
• Consistently deliver excellent service to all guests and clients making enquiries or bookings at the hotel, with face-to-face and telephone meetings.
• Establish client requirements and identify how the hotel can facilitate their needs.
• Respond to all M&E enquiries in-line with company standards.
• Ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible.
• Accurately input all enquiries into Sales and Catering system.
• Compile accurate function sheets, distributing weekly and discussing with Operations Team, providing updates as required.
• Actively work as part of a team to achieve department objectives and budget.
• Consider prevention, recovery, and investigation of any complaints.

Qualifications

• Previous experience in executing all classic style coffees and different coffee techniques.
• Knowledge of making various coffees and working with different dietary requirements and preferences.
• Passion for providing luxury experiences, going above and beyond to personalise our Guests' stay.
• Ability to work together in a team with guests as our centre focus.
• Experience handling guests' queries and complaints.

At IHG, we believe there’s Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business). If you are someone who likes to bring your wisdom and local know-how to provide a truly personal and luxurious experience for our guests, apply to join us as our new Groups and Events Executive today!

You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.