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- Tasks: Coordinate global learning programs and manage logistics across multiple regions.
- Company: Join a leading hotel brand with a focus on innovative learning solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in global learning while developing your project management skills.
- Qualifications: Strong organisational skills and experience in stakeholder management required.
- Other info: Dynamic work environment with a global mindset and diverse team.
The predicted salary is between 36000 - 60000 £ per year.
This role supports the global execution of IHG University’s learning programs by bridging offshore administrative operations with in-market delivery across the AMER, UK, and Greater China regions. It ensures flawless logistics, escalates technical or personnel issues, and translates offshore data into impactful forecasts and insights. Responsibilities span program setup, billing, procurement, and LMS accuracy, alongside venue coordination and brand compliance. The specialist also fosters strong stakeholder relationships and champions process efficiency, contributing to learner satisfaction and global learning consistency.
Your day to day Essential Duties:
- Program & Operations Management
- Coordinate global learning program logistics across regions
- Manage billing, purchase orders, and vendor procurement
- Ensure LMS data accuracy and reporting compliance
- Support in-person delivery: venue setup, printing, hotel contracting
- Administer attendance tracking, evaluations, and program closure
- Stakeholder & Team Coordination
- Serve as escalation point for technical, personnel, and regional issues
- Schedule internal trainers and learning resources
- Liaise with external training vendors and hotel operators
- Partner with regional HR and business units
- Data & Forecasting
- Prepare preliminary forecast data from offshore resources
- Translate operational data into actionable insights and storytelling
- Build reports including learner surveys and DISC profiles
- Regional & Language Support
- In-Person Delivery Support: Printing, Venue logistics, Delegate administration, Hotel contracting
- Program Support: Program (U.S.): Action plan loading, general admin; Qualopi (France): Requirements handling
What we need from you Experience:
- Ability to work in a matrix environment and to contribute to global/regional projects
- Ability to influence and negotiate with a wide range of stakeholders
- Build strong stakeholder relationships within both Corporate and Hotel based teams
- Demonstrated ability to manage multiple projects with effective follow through and attention to detail
- Billing purchase orders, reporting
- Attention to Detail: Accurate data entry and scheduling
- Customer Service Orientation: Proactive and helpful approach
- Global Mindset: Comfortable working across cultures and time zones
- Problem Solving: Able to resolve routine issues
Core Competencies:
- Operational Excellence – Strong attention to detail, process improvement, and SLA adherence
- Stakeholder Management – Ability to influence, negotiate, and build cross-functional relationships
- Tech Savviness – Skilled in LMS platforms, Microsoft Suite, and collaboration tools
- Global Mindset – Comfortable working across cultures, time zones, and multilingual contexts
- Problem Solving – Resourceful in resolving routine and complex operational issues
- Customer Orientation – Service-driven approach for internal and external stakeholders
- Data Literacy – Analytical skills to interpret and present operational data effectively
Technical Skills and Knowledge:
- Learning Management Systems (LMS): Course setup, user management, reporting, and troubleshooting
- Microsoft Office Suite
- Excel: Data analysis, pivot tables, VLOOKUP, and dashboard creation
- Outlook & Teams: Scheduling, communication, and collaboration
- OneNote & PowerPoint: Documentation and presentation support
- SharePoint: Document management and team collaboration
- Procurement & Finance Systems: Purchase order creation, invoice tracking, and vendor setup
Global Learning Shared Service Operations Coordinator employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Learning Shared Service Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research IHG's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to operations management and stakeholder coordination. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to global learning success.
We think you need these skills to ace Global Learning Shared Service Operations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Learning Shared Service Operations Coordinator role. Highlight your experience in program management, stakeholder coordination, and any relevant tech skills. We want to see how you fit into our world!
Show Off Your Attention to Detail: This role requires a keen eye for detail, so don’t shy away from showcasing your accuracy in data entry and project management. Use specific examples from your past experiences to demonstrate how you've nailed this in previous roles. We love a good story!
Highlight Your Global Mindset: Since this position involves working across different cultures and time zones, make sure to mention any international experience or language skills you have. We value diversity and want to see how you can contribute to our global team!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Stuff
Before the interview, dive deep into the job description. Understand the key responsibilities like program management and stakeholder coordination. Be ready to discuss how your past experiences align with these tasks, especially in a global context.
✨Show Off Your Tech Skills
Since this role involves using Learning Management Systems and Microsoft Office Suite, brush up on your tech skills. Be prepared to talk about specific tools you've used, like Excel for data analysis or any LMS platforms you've managed. Maybe even bring examples of reports you've created!
✨Demonstrate Your Global Mindset
This position requires working across cultures and time zones. Share any experiences you have in international settings or with diverse teams. Highlight your adaptability and how you’ve successfully navigated challenges in a global environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their learning programs and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
