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- Tasks: Be the ultimate host, checking in guests and crafting memorable experiences.
- Company: Join the 5* Kimpton Blythswood Square Hotel & Spa in Glasgow.
- Benefits: Earn £13.16 per hour, enjoy paid holidays, and access wellness support.
- Other info: Opportunities for career growth and worldwide discounts await you!
- Why this job: Embrace your authentic self while delivering heartfelt service to guests.
- Qualifications: Experience in hospitality and a warm personality are key.
The predicted salary is between 27372 - 27372 £ per year.
We are looking for an authentic and driven Front Office Receptionist (Full-Time) to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections! At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow’s only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre.
Responsibilities
- Checking in and out our guests.
- Dealing with any queries or complaints.
- Welcoming our guests to the city and interacting with them to encourage them to join our loyalty program.
- Providing special experiences and recognising our loyal IHG One Rewards members.
Qualifications
- Availability to work 40 hours per week (weekend availability is required).
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial.
- Confident working on hotel systems, experience working with Opera specifically is a big plus.
- A warm and authentic personality, with a can-do attitude and commitment to service.
Benefits
- Financial security – £13.16 per hour (£27,372.80 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
- Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
- Hotel specific benefits – Generous discounts in our newly renovated Spa and our F&B outlets.
You must meet the legal requirements to work in the UK. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
Team Member Front Office in Glasgow employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member Front Office in Glasgow
✨Be Yourself
When you walk into that interview, let your authentic personality shine! The team at Kimpton Blythswood Square Hotel & Spa is all about heartfelt connections, so show them the real you and how you can bring joy to their guests.
✨Know Your Stuff
Brush up on your knowledge of hotel systems, especially Opera if you can. Being confident in your skills will not only impress the hiring team but also show that you're ready to hit the ground running!
✨Show Your Passion for Service
Make sure to highlight your commitment to providing top-notch service. Share examples of how you've gone above and beyond for guests in the past – they want to see that you’re all about creating memorable experiences!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Kimpton family!
We think you need these skills to ace Team Member Front Office in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your authentic personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to tailor your application to the Front Office Receptionist role. Highlight any relevant experience you have in hospitality, especially in 4/5* hotels, and mention your familiarity with hotel systems like Opera if you have it!
Show Your Passion for Service: We’re all about providing heartfelt human connections, so express your passion for delivering exceptional service in your application. Share examples of how you've gone above and beyond for guests in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Kimpton Blythswood Square Hotel & Spa.
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your Authentic Self
At Kimpton Blythswood Square Hotel & Spa, they value authenticity. Be yourself during the interview! Share your unique experiences and how they’ve shaped your approach to guest service. This will help you connect with the interviewers and demonstrate that you can bring that same warmth to their guests.
✨Know the Hotel Inside Out
Do your homework on Kimpton Blythswood Square Hotel & Spa. Familiarise yourself with their services, values, and what makes them stand out as Glasgow’s only 5* hotel. Mention specific aspects of their offerings during the interview to show your genuine interest and enthusiasm for the role.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or creating memorable experiences. Think of examples from your past roles where you’ve successfully navigated similar situations. This will showcase your problem-solving skills and ability to provide the personal service they’re looking for.
✨Highlight Teamwork and Collaboration
Since the role involves working closely with a team, be ready to discuss how you’ve collaborated with others in previous jobs. Share stories that illustrate your commitment to teamwork and how you contribute to a positive work environment, aligning with their focus on delivering exceptional service together.