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- Tasks: Ensure exceptional guest service and smooth hotel operations as a Duty Manager.
- Company: Join a leading hotel group in vibrant Glasgow.
- Benefits: Enjoy a competitive salary, extensive training, and generous holiday perks.
- Why this job: Be part of a dynamic team creating unforgettable experiences for VIP guests.
- Qualifications: Experience with Opera PMS and strong communication skills required.
- Other info: Access discounted stays at hotels worldwide and grow your career.
The predicted salary is between 29000 - 30200 £ per year.
A leading hotel group in Glasgow seeks a Full Time Guest Services Manager to ensure exceptional guest service and smooth hotel operations.
Responsibilities include:
- Acting as Duty Manager
- Resolving issues
- Supporting staff
Candidates should have experience with Opera PMS and strong communication skills.
The role offers a salary between £29,000 - £30,200 per annum, extensive training, generous holiday, and numerous perks including discounted stays at hotels worldwide.
Guest Services & Duty Manager — VIP Guest Experience in Glasgow employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services & Duty Manager — VIP Guest Experience in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the hotel group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services and conflict resolution. We want to show off our communication skills and experience with Opera PMS!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Let’s make sure we look sharp and professional when we walk into that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Guest Services & Duty Manager — VIP Guest Experience in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with guest services and any relevant roles you've had. We want to see how your skills align with the responsibilities of a Duty Manager, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about providing exceptional guest experiences and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing perks and training opportunities!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Stuff
Familiarise yourself with the Opera PMS system, as it's crucial for the role. Brush up on its features and functionalities so you can confidently discuss your experience and how it can enhance guest services.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with guests and staff in previous roles. Highlight any situations where your communication skills helped resolve issues or improve guest experiences.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully handled guest complaints or operational challenges. Be ready to share these stories, focusing on your approach and the positive outcomes.
✨Emphasise Team Support
As a Guest Services & Duty Manager, supporting your team is key. Prepare to discuss how you've motivated and assisted colleagues in the past, showcasing your leadership style and commitment to teamwork.
