At a Glance
- Tasks: Lead the Front Office team to create a warm and welcoming experience for guests.
- Company: Join voco Grand Central Hotel, a vibrant hub in Glasgow's city centre.
- Benefits: Earn £14.65 per hour, enjoy guaranteed hours, free meals, and paid holidays.
- Other info: Enjoy perks like discounted stays and extensive training opportunities.
- Why this job: Be part of a dynamic team and grow your career in hospitality.
- Qualifications: Experience in front office roles and a passion for guest service.
The predicted salary is between 30472 - 30472 £ per year.
voco Grand Central Hotel are looking for our next Front Office Team Leader (Full-Time) to join us in creating a warm voco welcome for our guests! Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award‑winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story‑telling with our relaxing spaces for guests to enjoy.
As a Front Office Team Leader, your main duties and responsibilities will be supporting our Guest Services Managers and wider Reception team to provide a voco service to our guests whilst also being involved with the training and development of the team. You will be flexible to work a variety of shifts, including evenings, weekends and bank holidays.
Qualifications- Availability to work 5 shifts per week, shift times will vary
- Experience as a Front Office Receptionist, Front Office Supervisor or Team Leader within a similar size and style of property
- Experience using Opera is highly desired
- Passion to progress their career within Hospitality and grow within the company
- Drive to produce results, working together within the Kimpton family to continue to provide guests with extremely personal experiences and human connection
- A warm and authentic personality, with a can‑do attitude and commitment to service
- Willingness to work within our team to embrace our service and delight our guests
- Financial security – £14.65 per hour (£30,472 per annum), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay.
- Tronc paid monthly if in eligible role.
- Wagestream – a financial wellbeing app.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B while on employee rate, generous friends and family rate, discounts through our portal on supermarket shop, experiences and retailers on our perks portal.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first‑aiders.
- Hotel specific benefits – generous discounts in our Champagne Bar, plus a variety of different gifts on milestone occasions.
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Front Office Team Leader — Growth & Guaranteed Hours in Glasgow employer: InterContinental Hotels Group
At voco Grand Central Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters personal growth. Located in the heart of Glasgow, our team enjoys competitive pay, guaranteed hours, and extensive training opportunities, alongside unique perks such as discounted stays and a supportive environment for career progression. Join us to be part of a dedicated team that values service excellence and creates memorable experiences for our guests.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader — Growth & Guaranteed Hours in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out voco Grand Central's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front Office Team Leader, you'll be all about creating that warm welcome. Role-play common guest scenarios with a friend to boost your confidence and showcase your can-do attitude during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. Plus, it shows you're proactive and keen to connect with the voco family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Front Office Team Leader — Growth & Guaranteed Hours in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and authentic personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist or Team Leader. We’re looking for specific examples of how you've provided excellent service and supported your team in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at voco Grand Central Hotel.
How to prepare for a job interview at InterContinental Hotels Group
✨Know the Hotel Inside Out
Before your interview, take some time to research voco Grand Central Hotel. Familiarise yourself with its history, unique features like the Champagne Central Bar, and the overall vibe of the place. This will not only impress your interviewers but also help you articulate how you can contribute to creating that warm voco welcome.
✨Showcase Your Leadership Skills
As a Front Office Team Leader, you'll be expected to support and train your team. Prepare examples from your past experiences where you've successfully led a team or improved service quality. Highlight your ability to motivate others and create a positive work environment, as this aligns perfectly with the hotel's ethos.
✨Demonstrate Your Passion for Hospitality
Make sure to convey your genuine passion for the hospitality industry during the interview. Share stories about memorable guest interactions or how you've gone above and beyond to ensure customer satisfaction. This will resonate well with the interviewers, who are looking for someone with a can-do attitude and commitment to service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of potential challenges you might encounter in a front office role and how you would address them. Practising these scenarios will help you feel more confident and ready to impress.
