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For Companies At a Glance
- Tasks: Lead daily operations and shape strategic direction at a historic Glasgow hotel.
- Company: Join voco Grand Central, a blend of heritage and modern hospitality.
- Benefits: Competitive salary, performance bonus, healthcare, and global career opportunities.
- Why this job: Make a meaningful impact in an iconic hotel while developing your leadership skills.
- Qualifications: Proven experience in upscale hotel operations and strong leadership in Food & Beverage.
- Other info: Enjoy discounts, volunteering days, and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
About the hotel
The iconic voco Grand Central Glasgow is seeking an exceptional Director of Operations to help lead one of the city’s most historic and characterful hotels into its next chapter. Set in the heart of Glasgow city centre, voco Grand Central blends over 140 years of heritage with voco’s modern, un-stuffy spirit. From our striking Victorian architecture and light-filled ballroom to our award-winning Champagne Central Bar, we create spaces that invite guests to relax, connect, and feel genuinely welcomed. Proudly rooted in Glasgow, our hotel is widely regarded in the UK Hospitality sector with a reputation that has been built on warmth, authenticity and exceptional stories, brought to life every day by our people. At voco, everyone’s a host. We’re reliably different, informal but professional, warm but polished and deeply committed to making every stay feel easy, human, and memorable. Sustainability and conscious choices are woven throughout the guest journey, ensuring we care not just for our guests, but for our environment and our communities too.
About the role
As Director of Operations, you’ll be a key leader within the hotel, working in close partnership with the General Manager to oversee day-to-day operations and shape the hotel’s strategic direction. You’ll lead across all hotel Operations, collaborating closely with Finance, HR and Commercial, ensuring operational excellence, strong financial performance, and consistently brilliant guest experiences. A visible and inspiring presence, you’ll coach and develop department leaders, build high-performing teams, and confidently lead through change always keeping people and guests at the heart of every decision. You will also build strong internal and external relationships, champion continuous improvement and help position voco Grand Central as a standout destination in the Glasgow market.
Key responsibilities
- Proven experience as a Director of Operations (or equivalent) within an upscale or premium hotel environment
- Strong Food & Beverage leadership experience, ideally within a multi-venue operation
- A strategic, guest-first mindset with experience working in a branded hotel environment
- A hands-on, visible leadership style—someone who leads by example, is passionate about developing others and isn’t afraid to roll up their sleeves
- A genuine pride in team success, collaboration and creating memorable guest experiences together
Benefits
As part of IHG Hotels and one of Scotland’s leading hotels, this role offers a very attractive remuneration package, company and local hotel benefits and career opportunities:
- Competitive Salary, plus a 20% performance bonus
- Pension, Life Insurance and Private Healthcare
- Growth & Development
- Extensive training and global career opportunities across IHG
- 2 paid volunteering days per year with a cause of your choice
- Worldwide discounted hotel rates across IHG Hotels & Resorts (6,000+ hotels and growing)
- Discounted food & beverage on employee rate
- Friends & family rates
- Discounts on shopping, experiences and more via our perks portal
- Enhanced maternity and paternity pay
- 24/7 Employee Assistance Programme
- Access to trained Mental Health First Aiders
- Hotel-Specific Benefits
- 50% F&B and 30% Spa discount at our sister property, Kimpton Blythswood Square (subject to booking process)
- 50% discount in Champagne Central
- Subsidised city-centre parking
- Milestone gifts to celebrate life and career moments
If you’re a leader who is truly passionate about delivering world class hospitality, values people as much as performance, and wants to make a meaningful impact in an iconic Glasgow hotel then we would love to hear from you, apply today!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Director Of Operations in Glasgow employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Of Operations in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have ties to voco Grand Central. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show your passion for hospitality! When you get that interview, let your enthusiasm shine through. Share stories of how you've created memorable guest experiences and how you plan to bring that energy to voco.
✨Tip Number 3
Do your homework! Familiarise yourself with voco Grand Central's unique offerings and values. This will help you tailor your approach and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the voco family. Don’t hesitate—hit that 'Apply' button today!
We think you need these skills to ace Director Of Operations in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about creating memorable guest experiences and leading a fantastic team.
Tailor Your CV: Make sure your CV is tailored to the Director of Operations role. Highlight your relevant experience in upscale hotel environments and any leadership roles you've had. We love seeing how your background aligns with our values!
Be Authentic: We appreciate authenticity, so don’t be afraid to show your personality in your application. Share your unique story and what makes you a great fit for voco Grand Central Glasgow. Remember, we’re all about being warm and welcoming!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team at voco Grand Central Glasgow!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Hotel Inside Out
Before the interview, make sure you research voco Grand Central Glasgow thoroughly. Familiarise yourself with its history, unique features, and recent developments. This will not only show your genuine interest but also help you align your vision for operations with the hotel's ethos.
✨Showcase Your Leadership Style
As a Director of Operations, your leadership style is crucial. Be prepared to discuss specific examples of how you've led teams in the past, particularly in high-pressure situations. Highlight your hands-on approach and how you’ve developed others, as this aligns perfectly with the hotel’s values.
✨Emphasise Guest Experience
The role is all about creating memorable guest experiences. Come armed with ideas on how to enhance guest satisfaction and operational excellence. Share any innovative strategies you've implemented in previous roles that have positively impacted guest feedback.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about challenges you've faced in hotel operations and how you overcame them. This will demonstrate your strategic mindset and ability to lead through change effectively.
