Assistant Operations Manager in Glasgow

Join the team at Kimpton Blythswood Square Hotel & Spa as our next Assistant Operations Manager, a dynamic leadership role within one of Glasgow’s most luxurious and iconic hotels. Bring your authentic personality to everything you do; be the ultimate host, confidently lead yourself and make creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

We’re looking for a confident, charismatic and hands‑on hospitality professional who thrives in a fast‑paced luxury environment and loves creating unforgettable guest experiences. This is a highly visible operational role where no two days are ever the same. From leading the hotel as Duty Manager to supporting vibrant Food & Beverage operations and delivering exceptional service across Front Office, Events and guest spaces, you’ll be right at the centre of the action. As an Assistant Operations Manager, you’ll lead from the floor, build strong relationships with guests and colleagues, and create memorable moments that leave a lasting impression.

What you’ll be doing:

• Act as Duty Manager across the hotel operation
• Support Front Office and Food & Beverage teams day‑to‑day
• Lead busy service periods with a hands‑on approach
• Support breakfast, restaurant, bar and events operations
• Deliver warm, personalised luxury guest experiences
• Support VIP arrivals, service recovery and guest engagement
• Drive high operational standards across all guest‑facing areas
• Motivate and support teams through visible leadership

What we’re looking for:

• Previous hotel supervisory or management experience
• Strong operational knowledge of Front Office and/or Food & Beverage
• A natural people person with confidence and personality
• Someone who enjoys being operationally present rather than office‑based
• Strong communication, organisation and problem‑solving skills
• Passion for luxury hospitality and guest experience
• Flexibility to work a variety of shifts including evenings, weekends and overnight coverage when required

Joining the Kimpton family isn’t just about providing our guests with excellent service. We offer financial security with a competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay. Tronc will pay monthly if in an eligible role. Wagestream is a financial wellbeing app that lets you save, track and withdraw your pay as you earn it. Growth and development – extensive training, opportunities for career progression across the world and two paid days volunteering per year with a cause of your choice. Colleague perks – worldwide discounted room rates and discounted F&B at employee rates, generous friends and family rates and discounts on supermarkets, experiences and retailers through our portal. Wellbeing – generous maternity/paternity pay, an employee assistance programme available 24/7 and access to mental health first‑aiders. Hotel specific benefits – generous discounts in our newly renovated spa and F&B outlets (subject to booking processes).

You must meet the legal requirements to work in the UK. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.