FTC - Project Manager – Finance Transformation

The Project Manager will lead the delivery of the ‘Transforming Reservations to Cash (R2C)’ initiative within Finance Operations, driving a structured programme of process, systems, technology and control enhancements across the end‑to‑end lifecycle. The role requires a hands‑on delivery leader who can operate in a complex environment, engage senior stakeholders, and drive decisions through to execution. You will assess current‑state processes, identify improvement opportunities, and translate analysis into practical, data‑led solutions that improve financial accuracy, efficiency and control. Success in this role depends on strong stakeholder management across Finance, Commercial, Legal, Operations and Technology, with a clear focus on accountability, momentum, and outcomes. Strong analytical ability with exceptional relationship skills, while demonstrating gravitas are key attributes for this role.

Key Responsibilities

• End‑to‑End Ownership of R2C Transformation: Own the full delivery lifecycle of the R2C transformation from definition through execution, with accountability for scope, outcome, timelines and budget. Help the R2C GPO to shape and deliver an integrated R2C roadmap ensuring alignment to business priorities and measurable value.
• Process and Operating Model Transformation: Build a strong understanding of R2C processes, operating models, and enabling technologies to inform practical, effective solution design. Lead analysis of current‑state processes and help design future‑state operating models using ESSA principles (Eliminate, Simplify, Standardise, Automate). Challenge sub‑optimal designs and ensure technology drives real efficiency rather than automating inefficiency.
• Executive Stakeholder Engagement: Engage senior stakeholders and governance forums with clear insights, options and recommendations. Influence stakeholders to maintain alignment and momentum across the transformation, influencing and shaping decision making to support transformation objectives. Maintain disciplined project cadence, ensuring clarity of roles, responsibilities, and expectations.
• Governance & Risk Management: Establish ‘fit-for purpose’ governance, including plans, budgets, dependencies, and reporting. Proactively manage risk and issues to maintain confidence and momentum in delivery.
• Delivery Leadership: Lead day‑to‑day execution across cross‑functional teams spanning Finance, Technology and Operations. Proactively identify and access any challenges, remove blockers, and maintain a disciplined delivery cadence focused on outcomes, not simply activities. Ensure adherence to organisational standards, financial controls, and audit requirements.
• Collaboration and Relationship Management: Build strong partnerships across Finance, Technology, Legal and Operations to drive shared ownership of outcomes. Act as a trusted delivery leader who can challenge constructively, influence decisions, and guide teams through change. Facilitate effective collaboration to support integrated solution design and delivery. Foster a culture of accountability, transparency, and continuous improvement. Apply strong communication and relationship‑building skills to influence, shape, and drive colleagues toward agreed outcomes.

Skills & Experience Required

• Proven experience leading delivery of projects within Finance Operations, Shared Services, or a similar environment.
• Strong understanding of finance processes (e.g., AR, AP, GL, month‑end close, reconciliations, order‑to‑cash).
• Solid project management skills with experience using methodologies such as Agile, Waterfall, or hybrid approaches.
• Excellent communication, stakeholder engagement, and influencing skills.
• Strong analytical and problem‑solving abilities.
• Proficiency with project management tools and MS Office (especially Excel and PowerPoint).
• Experience with ERP systems (e.g., Oracle, PeopleSoft).
• Background in process automation (RPA, workflow tools, data integrations).
• Professional certifications (e.g., PRINCE2, PMP, Agile PM).
• Experience in a regulated or audit‑heavy environment.

Personal Attributes

• Proactive, pragmatic, and comfortable taking ownership in complex delivery environments.
• Able to cut through ambiguity, prioritise effectively, and keep momentum when conditions change.
• Detail‑oriented, with a structured, outcome‑focused approach to delivery.
• Strong collaborator who builds trust quickly and challenges constructively.
• Confident operating in fast‑moving, multi‑stakeholder settings with competing priorities.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.