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- Tasks: Lead the front office team to deliver exceptional guest experiences and heartfelt connections.
- Company: Join Kimpton Blythswood Square Hotel & Spa, Glasgow's only 5* hotel known for its unique culture.
- Benefits: Enjoy competitive pay, guaranteed hours, paid overtime, and generous employee perks.
- Why this job: Be part of a supportive team that values authenticity and personal growth in hospitality.
- Qualifications: Experience in front office roles and a passion for delivering outstanding service are essential.
- Other info: Flexible shifts and opportunities for career progression await you in this vibrant environment.
The predicted salary is between 27518 - 38518 £ per year.
We are looking for an authentic and driven Front Office Team Leader to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!
At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow's only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow's city centre.
As a Front Office Team Leader, we will support you to:
- Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
- Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
- Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
What do you need to be a Front Office Leader? Your main duties and responsibilities will be supporting our Guest Services Managers and wider Reception team to provide a Kimpton level of service to our guests whilst also being involved with the training and development of the team. You will be flexible to work a variety of shifts (including evenings, weekends and bank holidays). You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.
We are looking for someone who has:
- Availability to work 5 shifts per week, shift times will vary
- Experience as a Front Office Receptionist, Front Office Supervisor or Team Leader within a similar size and style of property
- Experience using Opera is highly desired
- Passion to progress their career within Hospitality and grow within the company!
- Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
Overall, you will be willing to work within our team to embrace our service and delight our guests!
Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprise why!
Financial security - £13.23 per hour (£27,518.40 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.
Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
Hotel specific benefits – Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Who we are: Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Front Office Team Leader (Full-Time) employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader (Full-Time)
✨Tip Number 1
Familiarise yourself with Kimpton Blythswood Square Hotel & Spa's unique culture and values. Engage with their social media, especially Instagram, to understand their brand personality and the type of service they provide. This will help you align your approach during interviews.
✨Tip Number 2
Highlight your experience in providing personalised guest services. Think of specific examples where you've gone above and beyond for guests, as this aligns with the hotel's focus on heartfelt human connections.
✨Tip Number 3
Prepare to discuss your leadership style and how you can contribute to training and developing the reception team. Be ready to share your ideas on fostering a positive team environment that reflects the hotel's commitment to service excellence.
✨Tip Number 4
Show your enthusiasm for career progression within hospitality. Research potential growth opportunities within IHG and be prepared to express your long-term goals during the interview, demonstrating your commitment to the company.
We think you need these skills to ace Front Office Team Leader (Full-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office roles, particularly any leadership positions. Emphasise your ability to provide excellent customer service and any specific achievements that demonstrate your skills.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you want to work at Kimpton Blythswood Square Hotel & Spa specifically, and how your values align with their commitment to heartfelt human connections.
Showcase Relevant Skills: In your application, clearly outline your experience with systems like Opera, as well as your ability to train and develop team members. Highlight your flexibility and willingness to work various shifts, as this is crucial for the role.
Express Your Authenticity: Since the company values authenticity, make sure to convey your unique personality in your application. Share personal anecdotes or experiences that illustrate your warm and can-do attitude, which aligns with the hotel's ethos.
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your Authentic Self
As a Front Office Team Leader, it's crucial to bring your unique personality to the interview. Kimpton values authenticity, so be genuine and let your true self shine through in your responses.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team or managed a situation in previous roles. Highlight your ability to make decisions and foster a collaborative environment, as this is key for the position.
✨Emphasise Customer Service Experience
Discuss your past experiences in providing exceptional customer service. Be ready to share specific instances where you created memorable experiences for guests, as this aligns with Kimpton's commitment to heartfelt human connections.
✨Familiarise Yourself with Opera
If you have experience using Opera, mention it during the interview. If not, take some time to learn about the software, as familiarity with it is highly desired for this role and shows your initiative.
