Front Office Team Leader

Hotel Indigo Gloucester has a fantastic opportunity for a Front Office Team Leader to join our growing team and bring the Hotel Indigo values to life on a Full-Time contract! You will earn £14.31 per hour, which is equal to £29,764.80 salary.

At Indigo, we’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place. We deliver a beautiful perspective of the neighbourhood, bringing its sights, sounds, and flavours into our spaces. Just as no two neighbourhoods are alike, no two Hotel Indigos are alike!

Hotel Indigo Gloucester is set to open in 2026, offering a free-spirited experience for our guests enriched with local culture. Nestled in the heart of the neighbourhood and built on the site of the White Priory, we embrace the concept of storytelling‑by‑design. Artefacts rescued from the site are now showcased in the Gloucester Museum, linking our hotel to this city’s multi‑layered history.

Our Front Office Team Leader enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Generous ‘Refer a Friend’ programme!

As a Front Office Team Leader, your main duties and responsibilities will be supporting our Guest Services Managers and wider Reception team to provide our unique service to our guests whilst also being involved with the training and development of the team. We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.

To succeed as a Front Office Team Leader, you will need:

• Experience as a Front Office Receptionist, Front Office Supervisor or Team Leader within a similar size and style of property
• Experience using Opera is highly desired
• Passion to progress their career within Hospitality and grow within the company!
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can‑do attitude and commitment to service.

Overall, you will be willing to work within our team to embrace our service and delight our guests! If you are looking to join a hotel where you can be your authentic self, unite a shared passion for local discovery and celebrate your creative and fun‑loving nature, apply today to join our team as a Front Office Team Leader!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Hotel Indigo is an upper‑upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.