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- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join the vibrant Manchester Deansgate Hotel, part of IHG Hotels and Resorts.
- Benefits: Competitive salary, paid overtime, free meals, and worldwide hotel discounts.
- Other info: Opportunities for career growth and extensive training in a dynamic environment.
- Why this job: Be part of a luxury hotel experience and make lasting connections with guests.
- Qualifications: Experience in hotel front office roles and strong leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
Front Office Supervisor – The Manchester Deansgate Hotel
Hotel: The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ
The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Supervisor. Join the excitement and become part of the IHG Hotels and Resorts family!
Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.
As a Front Office Supervisor (Full-Time), you can expect to carry out the following duties…
Leading the team and managing daily operations – you’ll oversee check-in and check-out, ensuring every guest receives a warm and authentic Manchester welcome. Experience in a hotel front office role (with Opera or similar PMS knowledge) is essential.
Covering duty manager shifts – fully conversant with all hotel emergency procedures, you’ll take responsibility when required to ensure the smooth and safe running of the hotel.
Coaching and supporting the team – you’ll guide, train and motivate the front office team to deliver service that goes above and beyond. Previous supervisory or team leader experience is ideal.
Handling guest requests and challenges – you’ll take ownership of escalated issues, using your problem-solving skills and confidence to turn challenges into positive experiences and memorable stays.
Engaging with our guests – you’ll create authentic, personal connections, sharing local knowledge and adapting your approach to different guest needs. Strong communication and people skills are key.
Championing IHG One Rewards – you’ll recognise and celebrate our loyal members, encourage new sign-ups, and inspire your team to do the same.
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive…
- Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks– worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual\’s, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Front Office Supervisor - The Manchester Deansgate Hotel employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - The Manchester Deansgate Hotel
✨Tip Number 1
Get to know the hotel! Research The Manchester Deansgate Hotel and its unique offerings. This way, when you walk in for an interview, you can chat about what excites you about the place and how you can contribute to that vibrant atmosphere.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips on the application process and what it’s really like to work there. Plus, a referral can give your application a nice boost!
✨Tip Number 3
Show off your personality! When you get the chance to meet the hiring team, let your authentic self shine through. They’re looking for someone who can create those personal connections with guests, so don’t be shy about sharing your passion for hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at IHG Hotels & Resorts.
We think you need these skills to ace Front Office Supervisor - The Manchester Deansgate Hotel
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you a great fit for the Front Office Supervisor role.
Tailor Your Experience: Make sure to highlight your relevant experience in hotel front office roles. If you've worked with systems like Opera, mention it! We love seeing how your background aligns with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and achievements!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Manchester Deansgate Hotel.
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Manchester Deansgate Hotel thoroughly. Familiarise yourself with its amenities, services, and the unique aspects of its location. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and guest experience.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your coaching style and how you motivate others to deliver exceptional service, as this is key for the role.
✨Prepare for Guest Scenarios
Expect questions about handling guest requests and challenges. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and ability to create memorable stays for guests, which is crucial in the hospitality industry.
✨Engage with Authenticity
During the interview, focus on your communication skills and ability to connect with people. Share your passion for providing personalised service and how you can adapt to different guest needs. Remember, creating authentic connections is at the heart of the role, so let your personality shine through!