At a Glance
- Tasks: Greet guests, handle check-ins/check-outs, and provide outstanding customer service.
- Company: Join the iconic Kimpton Fitzroy London, a unique luxury hotel in Central London.
- Benefits: Competitive salary, flexible shifts, free meals, and global opportunities with IHG perks.
- Other info: Inclusive workplace with excellent career growth and support for all employees.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and strong customer service skills required.
The predicted salary is between 14.65 - 14.65 £ per hour.
Kimpton Fitzroy London we are looking for a
Front Office Receptionist to join our team in Central London.
A "London Hotel Like No Other," Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury's Russell Square, looks every bit the part of grande dame.
Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while.
Want to be part of this Lifestyle Luxury property?
Our Front Office Receptionists support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay.
We believe that a stay at Kimpton Fitzroy London is a laid-back and original luxury experience that offers guests the finer things without the fuss.
No detail is too small, and no request is too large.
As a Front Office Receptionist, you'll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
Key Responsibilities
- Greet guests, handle check-ins/check-outs, and assist with inquiries.
- Provide accurate information and resolve issues promptly.
- Promote IHG One Rewards and upsell rooms and F&B outlets.
- Maintain a clean, organized front desk and ensure smooth communication between shifts.
- Monitor security and adhere to hotel protocols.
- Handle guest requests, queries, and concerns, and elevate when necessary.
What We're Looking For
- Previous hotel reception experience (4- or 5-star experience preferred).
- Strong customer service skills and a proactive attitude.
- Familiarity with IT systems like Opera and Office 365.
- Excellent communication skills (English required; additional languages a plus).
- Flexible with shifts, including weekends and holidays.
If you're passionate about delivering outstanding service and want to be part of a dynamic team, apply now!
What's in it for you as our Front Office Receptionist
We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities!
Our Front Office Receptionist enjoys a range of benefits including
• £30,472 full time salary (£14.65 per hour) plus great IHG perks!
- Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Free meals whilst on duty prepared by skilled chefs!
- Worldwide employee and friends & family hotel room discounts
- Discounts off your supermarket shop, other shopping, and experiences through our portal!
- Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie
- Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Season ticket loan.
- Life insurance
- Regular sporting and social events
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.
Please click 'apply' now!
You must meet the legal requirements to work in the UK.
IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process.
Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Front Office Receptionist employer: InterContinental Hotels Group
At the Manchester Deansgate Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and continuous improvement. With competitive salaries, extensive training opportunities, and a commitment to employee wellbeing, our team members enjoy a supportive environment where they can thrive and grow in their careers. Located in the heart of Manchester, our hotel not only provides a stunning backdrop for work but also fosters a sense of community and inclusivity, making it a truly rewarding place to build your future.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental Hotels Group
Don't be shy about reaching out to InterContinental Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
