Front Office Nights Team Member

Hotel Indigo Torquay is looking for Front Office Night Team Members to join our growing team and bring the Hotel Indigo values to life! Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town. Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay’s most iconic beaches and walking trails, where nature can be truly appreciated. Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.

As a Front Office Nights Team Member (Part-Time, 24 hours per week across 3 nights), you can expect to carry out the following duties:

• Checking in our late-arrival guests and checking out our early-departure guests (you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively).
• Dealing with ad-hoc guest requests throughout the night (you will be problem solving to ensure we can elevate all of our guests' stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile).
• Ensuring the safety of our Guests and Colleagues (you will be focused on ensuring a safe environment for our Guests and Colleagues, completing relevant checks and recording information via reports).
• Completing ad-hoc tasks throughout the night (this is a varied role and you will be dealing with a variety of tasks such as running reports, manning the reception desk, cleaning and completing checks around the hotel).

By taking a confident step in your career and joining us, you can expect to receive:

• Financial security - £13.60 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.

If you are looking to join a Hotel company where you can be your authentic self, unite a shared passion for local discovery and celebrate your creative and fun-loving nature, click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.