Front Office Manager

Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Front Office Manager to inspire and lead! Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene. Joining the IHG portfolio in Summer 2026 as Canary Riverside Plaza London, Vignette Collection – this exciting new chapter marks the brand’s first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool. As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London’s most dynamic destinations.

Responsibilities

• Managing our team of Front Office and Nights Team to support them in providing our guests with heartfelt human connections – coaching, mentoring and developing your team.
• Creating rotas for your team to ensure suitable cover throughout the days and nights.
• Working closely with other HODs and the Operations Manager to continuously improve our service and identify areas which can be more effective.
• Dealing with any high‑level service recoveries which require additional support and training your team on how to deal with service recoveries whilst encouraging promotion of our loyalty scheme and improving our Guest Love scores.
• Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands.

Qualifications

• Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment.
• Proven ability to lead, coach and develop Front Office and Nights teams to deliver exceptional guest experiences.
• Strong people management skills with experience in rota planning, performance management and team development.
• Demonstrated success in handling complex guest issues and service recovery situations with professionalism and confidence.
• Excellent communication and stakeholder management skills with the ability to collaborate effectively across departments.
• Experience driving guest satisfaction, loyalty programme engagement and service quality initiatives.
• Strong organisational skills with the ability to manage multiple priorities in a fast‑paced operational environment.
• Flexible approach to working patterns, with the ability to support the operational needs of a 24‑hour hotel business.

Joining our team means becoming part of a luxury lifestyle brand that values individuality, authentic connections and meaningful guest experiences. In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career growth such as…

Benefits

• Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks– worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate.
• Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing–employee assistance programme available 24/7 and much more!

You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.