Front Office - Doorperson

At Kimpton Fitzroy London, we are looking for a Door Person to join our Concierge team. A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today. From the outside, this landmark building looks every bit the part of grande dame. Inside, contemporary interiors beckon the discerning traveller to settle in and stay a while.

As a Door Person, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences. The Doorperson has a significant influence on the guests' first impression of the hotel, therefore you need to be warm, friendly, and passionate about the hotel and local area.

You will be required to be near the door to welcome guests as they come in and assist with carrying guest luggage when they are arriving or departing. It is vital you have a unique and outgoing personality, and you thrive when interacting with people. You require excellent communication skills, handling guests’ questions and concerns with speed and in a professional manner. You understand the impact that you and your role have on the overall guest experience.

You will have previous front office experience in a hotel environment, knowledge of Opera or a similar PMS, and be extremely knowledgeable about the local area and attractions. We are committed to offering our Door Person a competitive salary and a large range of benefits:

• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (pro rata) after further service.
• Opportunity to take part in volunteering days.
• Free meals on duty.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Worldwide employee and friends & family hotel room discounts.
• Discounts off your supermarket shop, other shopping, and experiences through our portal.
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities.
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders.

Most importantly, we’ll help you grow and develop as an individual. Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project.

We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans; it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you! You are always welcome here!

Please click ‘apply’ now! You must meet the legal requirements to work in the UK. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.