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- Tasks: Be the first point of contact for guests, providing personalised recommendations and ensuring a memorable experience.
- Company: Join the iconic InterContinental Edinburgh The George, a luxury hotel with rich history.
- Benefits: Enjoy complimentary stays, generous discounts, extensive training, and career progression opportunities.
- Why this job: Make guests smile while exploring Edinburgh and enhancing their stay with your local knowledge.
- Qualifications: Experience in hospitality is a plus; passion for luxury service and teamwork is essential.
- Other info: Flexible shifts, mental health support, and a vibrant team culture await you!
The predicted salary is between 24000 - 36000 £ per year.
InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, providing an alluring guest experience and personal and attentive service. We offer a luxury InterContinental experience combined with our unique character and charming building, home to Scotland's first Le Petit Beefbar Restaurant.
As a Concierge, your main duties and responsibilities will include being the first point of contact for our guests and ensuring a uniquely personal experience for every guest. You will provide recommendations within the city for dining, drinking, and adventuring, and deal with queries and guest requests to ensure all our guests leave with a smile on their face.
To succeed as a Concierge, you will need:
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
- Knowledge of the local area, especially good spots for food and drink
- Passion for providing luxury experiences and personalising our Guests' stay
- Ability to work together in a team with guests as our centre focus
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer, providing equal employment opportunities to all applicants and colleagues without regard to any characteristic protected by law.
If you don't quite meet every single requirement but still believe you'd be a great fit for the job, we encourage you to apply.
Concierge in Edinburgh employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Edinburgh
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, dining spots, and attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for providing a top-notch guest experience.
✨Tip Number 2
Network like a pro! Attend local events or join hospitality groups to meet people in the industry. You never know who might have a lead on a Concierge position or can give you insider tips on landing the job.
✨Tip Number 3
Practice your interview skills! Role-play common interview questions with a friend or family member. Focus on how you can go above and beyond for guests, as that’s what will set you apart in the luxury hotel scene.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at InterContinental Edinburgh The George.
We think you need these skills to ace Concierge in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for providing exceptional guest experiences and any unique stories that highlight your skills.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge role at InterContinental Edinburgh The George. Highlight your relevant experience in hospitality and your knowledge of the local area, as this will show us you’re the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Local Gems
As a Concierge, your knowledge of the local area is crucial. Before the interview, research popular dining spots, hidden gems, and unique experiences in Edinburgh. Be ready to share your personal recommendations and how you would enhance a guest's stay with your local insights.
✨Showcase Your Passion for Service
Demonstrate your enthusiasm for providing exceptional guest experiences. Prepare examples from your past roles where you went above and beyond for guests. This will show that you genuinely care about creating memorable moments for visitors.
✨Practice Common Scenarios
Think about typical situations a Concierge might face, like handling difficult guest requests or recommending activities. Practise your responses to these scenarios, focusing on how you would ensure guest satisfaction while maintaining a calm and professional demeanour.
✨Teamwork Makes the Dream Work
Highlight your ability to work collaboratively with others. Prepare to discuss how you've successfully worked in a team environment before, especially in high-pressure situations. Emphasising your teamwork skills will show that you can contribute positively to the hotel's culture.
