Director of Operations

Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY

At InterContinental London Park Lane, we are currently looking for a Director of Operations to join the team in the heart of Mayfair.

Welcome to InterContinental London Park Lane

Located at one of the capital’s most prestigious addresses, our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication. We require a dynamic and hands-on leader who will be the first point of contact for Rooms, F&B, and Facilities while ensuring alignment with the hotel’s overall goals and vision.

You will lead by example and set the tone for a positive, engaging work culture. Take ownership of team performance, holding leaders accountable while encouraging continuous improvement. Working closely with the Executive Committee (ExCom) and General Manager, you will drive the implementation of strategies to enhance the colleague experience and improve Heartbeat Survey Scores (our Employee Satisfaction Survey) while ensuring high standards of guest service.

We are looking for someone to help be the face of the hotel’s values and vision, inspiring the team to embody the brand.

The ideal candidate will have:

• Minimum of 3 years in a senior leadership role within F&B/Rooms Division, with experience managing cross-functional teams.
• Strong leadership, communication, and problem-solving skills.
• Passionate about luxury hospitality, with a focus on continuous improvement and guest satisfaction.

We are committed to offering our Director of Operations a competitive salary and a large range of benefits:

• Competitive Salary plus great IHG perks!
• 33 days holiday each year, including bank holidays.
• 20% Hotel performance bonus
• Comprehensive Company Medical scheme for you and your dependants.
• A generous life insurance programme
• Company sick pay.
• Professional career development with access to our digital online learning platform and numerous other opportunities.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores.
• Most importantly, we’ll help you grow and develop you as an individual.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to empower and inspire others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey.
• A place where everyone can belong and feel part of something bigger.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.