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- Tasks: As Concierge, you'll enhance guest experiences with personalised recommendations and support.
- Company: Join Six Senses London, a leader in wellness and sustainability in the hospitality industry.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and unique employee perks.
- Why this job: Be part of a fun, quirky team dedicated to emotional hospitality and unforgettable experiences.
- Qualifications: High school diploma and 1 year of luxury hotel experience required; hospitality degree preferred.
- Other info: Must have the right to work in the UK; sponsorship not available.
The predicted salary is between 28800 - 43200 £ per year.
As Concierge, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Concierge, I will support the Chief Concierge and assume responsibility for the efficient operation in the following:
- Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
- Accommodate special requests whenever possible.
- Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
- Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
- Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, museums etc.).
- Upsell all hotel facilities and activities.
- Knowledge and strict adherence to LQA standards.
Qualifications
To execute the position of Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
- Excellent command of the English language with confident communication skills. A second language would be an advantage.
- Computer literate. Problem-solving and multi-tasking skills
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Concierge at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
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Concierge - Six Senses London employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Six Senses London
✨Tip Number 1
Familiarise yourself with Six Senses' core values and mission. Understanding their focus on sustainability, wellness, and unique experiences will help you align your approach when discussing how you can contribute to their vision during the interview.
✨Tip Number 2
Research local attractions and events in London that guests might be interested in. Being knowledgeable about the area will not only impress your interviewers but also demonstrate your commitment to providing exceptional guest service.
✨Tip Number 3
Practice your communication skills, especially if you speak a second language. Being able to converse confidently in English and another language can set you apart from other candidates and is a valuable asset in a luxury hotel environment.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in previous roles. This will highlight your capability to manage guest requests effectively and ensure satisfaction.
We think you need these skills to ace Concierge - Six Senses London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Concierge position at Six Senses London. Tailor your application to reflect how your skills and experiences align with their vision and values.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in luxury hospitality settings. Mention specific examples where you successfully handled guest requests or contributed to guest satisfaction, showcasing your problem-solving and multi-tasking abilities.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application demonstrates your command of the English language. If you speak a second language, mention it prominently as it could be an advantage.
Personal Touch: Add a personal touch to your cover letter by sharing why you are passionate about the hospitality industry and how you embody the values of Six Senses, such as sustainability and emotional hospitality. This will help you stand out as a candidate who truly understands their ethos.
How to prepare for a job interview at InterContinental Hotels Group
✨Understand the Brand Values
Before your interview, make sure you fully grasp the vision and values of Six Senses. Familiarise yourself with their focus on sustainability, wellness, and unique experiences. This will help you align your answers with what they stand for.
✨Showcase Your Local Knowledge
As a Concierge, having detailed knowledge of local attractions and events is crucial. Prepare to discuss popular restaurants, activities, and hidden gems in the area. This will demonstrate your ability to provide personalised recommendations to guests.
✨Highlight Your Problem-Solving Skills
Be ready to share examples of how you've successfully handled guest requests or resolved issues in previous roles. This will showcase your ability to think on your feet and ensure maximum guest satisfaction.
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. If you speak a second language, mention it during the interview as it could give you an edge over other candidates.
