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- Tasks: Be the first point of contact for guests, providing personalised recommendations and ensuring a memorable experience.
- Company: Join the iconic InterContinental® Edinburgh The George Hotel, rich in culture and luxury.
- Benefits: Enjoy discounts, complimentary stays, extensive training, and financial wellbeing support.
- Why this job: Make guests smile while exploring Edinburgh's best spots and creating unforgettable memories.
- Qualifications: Experience in hospitality is a plus; passion for luxury service is essential.
- Other info: Opportunities for career growth and a supportive team environment await you.
The predicted salary is between 24000 - 36000 ÂŁ per year.
InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, providing an alluring guest experience and personal and attentive service. We offer a mix of luxury InterContinental® experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant.
As the largest luxury hotel brand in the world, we provide our guests with a brilliantly cosmopolitan stay of discreet luxury and culinary expertise.
As a Concierge, your main duties and responsibilities will include:
- Being the first point of contact for our guests and ensuring a uniquely personal experience for every guest.
- Providing recommendations within the city for dining, drinking, and adventuring.
- Dealing with queries and guest requests, ensuring all our guests leave with a smile on their face.
To succeed as a Concierge, you will need:
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial.
- Knowledge of the local area, especially good spots for food and drink.
- A passion for providing luxury experiences and going above and beyond to personalise our Guests' stay.
- The ability to work together in a team with guests as our centre focus.
- To meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
If you don’t quite meet every single requirement but still believe you’d be a great fit for the job, we encourage you to apply.
Concierge employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, dining spots, and attractions. This way, when you chat with the hiring team, you can show off your knowledge and passion for providing a top-notch guest experience.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the face of the hotel, so brush up on your communication and interpersonal skills. Role-play scenarios with friends or family to get comfortable handling guest requests and queries.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you're excited about the role and how you can contribute to creating memorable experiences for our guests.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for providing exceptional guest experiences and any unique stories that highlight your skills.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge role at InterContinental Edinburgh The George. Highlight your relevant experience in hospitality and your knowledge of the local area, as this will show us you’re the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our amazing team!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Local Gems
As a Concierge, having in-depth knowledge of the local area is crucial. Before your interview, research popular dining spots, hidden gems, and unique experiences in Edinburgh. This will not only impress your interviewers but also show your passion for providing personalised recommendations.
✨Showcase Your Customer Service Skills
Prepare to share specific examples from your past experiences where you went above and beyond for guests. Highlighting your ability to create memorable experiences will resonate well with the interviewers, as they are looking for someone who can embody the luxury service ethos of the hotel.
✨Practice Teamwork Scenarios
Since teamwork is essential in this role, think of instances where you collaborated effectively with colleagues to enhance guest experiences. Be ready to discuss how you handle conflicts or challenges within a team, as this will demonstrate your ability to work harmoniously in a busy hotel environment.
✨Dress the Part
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview to reflect the high standards of the InterContinental brand. This shows that you understand the importance of presentation in the hospitality industry.
