At a Glance
- Tasks: Create unforgettable experiences for residents and manage a dynamic concierge team.
- Company: Join Six Senses London, a leader in wellness and sustainability.
- Benefits: Competitive salary, wellness initiatives, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on team culture and career development.
- Why this job: Be part of a fun, quirky team that values emotional hospitality and unique experiences.
- Qualifications: Hospitality degree or 3+ years in a leadership role; strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
As a Residence Concierge Assistant Manager, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
I recognise that my role is critical in creating exceptional resident experiences, and I will assume full responsibility for the efficient operation in the following:
- Deliver exceptional, personalised resident experiences by accurately assessing needs and providing tailored solutions in line with brand standards and policies.
- Manage resident requests relating to services, information, packages, mail, messages and special arrangements.
- Recommend, plan and arrange activities, experiences and services aligned with residents' preferences.
- Act as a key point of escalation for resident concerns, ensuring effective service recovery and resolution.
- Ensure a seamless resident journey from arrival to departure.
- Manage, supervise and motivate concierge hosts, including shift planning across all concierge desks.
- Lead a high‑performing team to deliver consistently excellent service standards.
- Foster a positive, inclusive and professional team culture.
- Provide coaching, feedback and training to support team development and performance.
- Work closely with internal departments to ensure seamless service delivery and operational alignment.
Qualifications:
- Bachelor's degree in Hospitality, Hotel or Business Management, or more than 3 years' experience in a similar Residential operation leadership role.
- Proven experience leading a team of Residential Concierge or related role.
- Strong capability of decision‑making and proven track record of results in Resident & team satisfaction and fostering a positive work environment.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
- Familiar with various hotel systems including POS, PMS and CRM platforms.
- Excellent knowledge of guest‑related functions, guest service and local surrounding areas.
- Experience with a Residential portal platform strongly preferred.
- Excellent command of the English language with confident communication skills.
- A second language would be an advantage.
- Computer literate.
- Problem‑solving and multi‑tasking skills.
Residence Concierge Assistant Manager - Six Senses London in City of Westminster employer: InterContinental Hotels Group
At Six Senses London, we pride ourselves on being an exceptional employer that champions sustainability, wellness, and unique experiences. Our inclusive work culture fosters personal and professional growth, empowering our team members to deliver outstanding service while embracing our core values of emotional hospitality and local sensitivity. With a focus on employee development and a commitment to creating memorable resident experiences, joining us means being part of a pioneering team dedicated to making a positive impact.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residence Concierge Assistant Manager - Six Senses London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that fits you perfectly.
✨Tip Number 2
Show up at events! Attend industry meet-ups, workshops, or even local gatherings related to hospitality. It's a great way to meet potential employers and showcase your passion for creating exceptional resident experiences.
✨Tip Number 3
Prepare for interviews by researching Six Senses and their values. Be ready to discuss how your experience aligns with their commitment to sustainability and wellness. We want to see your enthusiasm for crafting out-of-the-ordinary experiences!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Six Senses team and contributing to their mission of emotional hospitality.
We think you need these skills to ace Residence Concierge Assistant Manager - Six Senses London in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to creating exceptional resident experiences and how you embody the values of Six Senses.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific requirements of the Residence Concierge Assistant Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Highlight Team Leadership Skills:Since this role involves managing a team, be sure to showcase your leadership experience. Talk about how you've motivated teams in the past and any successful outcomes that resulted from your guidance.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at InterContinental Hotels Group
✨Know the Brand Inside Out
Before your interview, dive deep into Six Senses' values and mission. Understand their focus on sustainability, wellness, and unique experiences. This will help you align your answers with their vision and show that you're genuinely interested in being part of their team.
✨Showcase Your Personal Touch
As a Residence Concierge Assistant Manager, personalisation is key. Prepare examples of how you've tailored experiences for residents or guests in the past. Highlight your ability to assess needs and provide bespoke solutions that resonate with the brand's emotional hospitality ethos.
✨Demonstrate Leadership Skills
Be ready to discuss your experience in leading teams. Share specific instances where you've motivated your team, resolved conflicts, or improved service standards. This will showcase your capability to foster a positive and high-performing team culture, which is crucial for this role.
✨Prepare for Problem-Solving Scenarios
Expect questions that test your problem-solving skills. Think of challenging situations you've faced in previous roles and how you resolved them. Emphasise your decision-making process and how you ensure resident satisfaction, as this aligns perfectly with the responsibilities of the position.
