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For Companies At a Glance
- Tasks: Greet guests, handle check-ins/check-outs, and assist with inquiries.
- Company: Join the iconic Kimpton Fitzroy London, a unique blend of history and modern luxury.
- Benefits: Competitive salary, 28 days holiday, free meals, and exclusive discounts.
- Why this job: Be part of a vibrant team creating memorable experiences for guests.
- Qualifications: Previous hotel reception experience and strong customer service skills required.
- Other info: Flexible shifts available, including weekends and holidays, with great career growth potential.
The predicted salary is between 29265 - 29265 £ per year.
Receptionist role at Kimpton Fitzroy London in Central London. We are looking for a Receptionist to join our team. A London Hotel Like No Other, Kimpton Fitzroy London is an iconic 19th-century building with contemporary interiors that welcome discerning travellers. As a Receptionist we support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at Kimpton Fitzroy London is a laid-back and original luxury experience that offers guests the finer things without the fuss.
Responsibilities
- Greet guests, handle check-ins/check-outs, and assist with inquiries.
- Provide accurate information and resolve issues promptly.
- Promote IHG One Rewards and upsell rooms and F&B outlets.
- Maintain a clean, organized front desk and ensure smooth communication between shifts.
- Monitor security and adhere to hotel protocols.
- Handle guest requests, queries, and concerns, and escalate when necessary.
Qualifications
- Previous hotel reception experience (4- or 5-star experience preferred).
- Strong customer service skills and a proactive attitude.
- Familiarity with IT systems like Opera and Office 365.
- Excellent communication skills (English required; additional languages a plus).
- Flexible with shifts, including weekends and holidays.
What We Offer / Benefits
- £29,265 full-time salary (£14.07 per hour) plus great IHG perks.
- Access to Wagestream financial wellbeing app.
- 28 days holiday each year, including bank holidays (pro-rated up to 33 days).
- Free meals on duty prepared by skilled chefs.
- Worldwide employee and friends & family hotel room discounts.
- Discounts on supermarket shopping, other shopping, and experiences via our portal.
- Food and Beverage discounts at Fitz bar and Fitz Brasserie.
- Employee assistance programme 24/7 and employee healthcare plan with mental healthcare support.
- Season ticket loan, life insurance, and regular sporting and social events.
- Open 7 days a week, 365 days a year with flexible shift opportunities.
Hotel Receptionist in City of Westminster employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Kimpton Fitzroy London’s unique offerings and services. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. A friendly chat can go a long way in making a lasting impression and might just land you an interview.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. Being able to demonstrate your problem-solving abilities and communication skills will set you apart during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Hotel Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A warm and genuine tone can make a big difference.
Tailor Your CV: Make sure to tailor your CV to highlight your previous hotel reception experience and customer service skills. We love seeing how your background aligns with what we’re looking for, so be specific about your relevant experiences!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you a great fit for the Receptionist role at Kimpton Fitzroy London.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Kimpton Fitzroy London. We can’t wait to hear from you!
How to prepare for a job interview at InterContinental Hotels Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Kimpton Fitzroy London. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest in the hotel but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your previous experience where you went above and beyond for a guest. Think about how you resolved issues or made someone's stay special, as this will demonstrate your proactive attitude.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, check-ins/check-outs, and upselling. Practising your responses can help you articulate your thoughts clearly during the interview. Don’t forget to prepare questions to ask them too; it shows you're engaged!
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and your commitment to providing a luxury experience for guests.
