At a Glance
- Tasks: Lead the Front Office team, inspire staff, and ensure exceptional guest experiences.
- Company: Join the prestigious InterContinental London Park Lane, a luxury hotel in Mayfair.
- Benefits: Enjoy competitive pay, free meals, discounts, and 28 days holiday.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Be part of a dynamic team in a stunning location with growth opportunities.
- Qualifications: 2+ years in hotel front office, supervisory experience, and knowledge of Opera PMS.
The predicted salary is between 35006 - 35006 £ per year.
Situated at one of the capital’s most prestigious addresses, InterContinental London Park Lane offers a modern luxury experience in Mayfair, overlooking the Royal Parks and delivering elegant interiors and award-winning seasonal cuisine.
Responsibilities
- Supervise the reception area day-to-day.
- Motivate and inspire the Reception Team.
- Lead by example when welcoming guests, handling queries and complaints, and managing reservations.
Qualifications
- Minimum of 2+ years in a hotel front office role, preferably with supervisory experience.
- Extensive knowledge of Opera or a similar PMS.
Benefits
- Competitive salary: £35,006.40 (£16.83 per hour) with paid overtime.
- Free meals on duty.
- Wagestream financial wellbeing app.
- Amazing discounts for our hotels and restaurants worldwide.
- 50% discount in our F&B outlets.
- Discounts from over 15,000 stores via Hapi benefits scheme.
- Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata.
- 28 days holiday each year, including bank holidays (up to 33 days pro‑rated).
- Company sick pay and life insurance.
- Professional career development with IHG Leadership programs, online learning and additional development opportunities.
Equal Employment Opportunity
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business, providing equal employment opportunities to all applicants and colleagues without regard to an individual’s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
You must meet the legal requirements to work in the UK. We are open 7 days a week, 365 days a year and offer a range of shift and day schedules.
Front Office Team Leader in City of Westminster employer: InterContinental Hotels Group
InterContinental London Park Lane is an exceptional employer, offering a vibrant work culture in the heart of Mayfair, where team members are encouraged to thrive and develop their careers through IHG Leadership programs and various learning opportunities. With competitive salaries, generous holiday allowances, and exclusive discounts at hotels and restaurants worldwide, employees enjoy a rewarding experience while being part of a diverse and inclusive team dedicated to delivering outstanding guest service.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at IHG or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've motivated teams in the past.
✨Tip Number 3
Be prepared with questions! When you're interviewing for the Front Office Team Leader role, ask about team dynamics and guest experience strategies. It shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out in the hiring process.
We think you need these skills to ace Front Office Team Leader in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your CV:Make sure to tailor your CV to the Front Office Team Leader role. Highlight your supervisory experience and any relevant skills with Opera or similar PMS. We love seeing how your background fits our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our team. Be specific about your experiences and how they relate to the responsibilities listed in the job description. We appreciate a well-thought-out letter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Opera or any similar PMS. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Front Office Team Leader, you'll need to motivate and inspire your team. Prepare examples of how you've successfully led a team in the past, whether it was resolving conflicts or boosting morale during busy periods.
✨Customer Service is Key
Be ready to discuss how you handle guest queries and complaints. Share specific instances where you turned a negative experience into a positive one, demonstrating your commitment to exceptional service.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
