At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences at a luxury hotel.
- Company: Join the prestigious InterContinental Hotels Group in a prime London location.
- Benefits: Enjoy competitive salary, paid overtime, and extensive benefits.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Be part of a dynamic team in a luxury setting and inspire others.
- Qualifications: 2 years of front office experience with supervisory skills; Opera PMS knowledge required.
The predicted salary is between 35000 - 45000 £ per year.
InterContinental Hotels Group is seeking a Front Office Team Leader for their London Park Lane location. The role includes supervising day-to-day operations at the reception, inspiring the team, and managing guest inquiries and reservations.
Candidates should have a minimum of 2 years experience in hotel front office roles with supervisory experience preferred. Knowledge of Opera PMS is essential.
The position offers competitive salary, paid overtime, and extensive benefits.
Front Office Team Lead – Luxury London Hotel in City of Westminster employer: InterContinental Hotels Group
InterContinental Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. Located in the heart of London, our luxury hotel provides extensive benefits, including competitive salaries and paid overtime, while fostering an environment where team leaders can inspire and develop their staff for meaningful career advancement.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Lead – Luxury London Hotel in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on job openings or even refer you directly, which can give you a leg up.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've inspired your team or handled guest inquiries – it’s all about making that personal connection.
✨Tip Number 3
Research the hotel! Before any interview, dive into what makes the InterContinental Hotels Group special. Knowing their values and recent news can help you tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy to find and apply for jobs directly. Plus, it shows you’re proactive and serious about joining the team at the London Park Lane location.
We think you need these skills to ace Front Office Team Lead – Luxury London Hotel in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in hotel front office roles. We want to see how your skills match the requirements, especially your supervisory experience and knowledge of Opera PMS.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for hospitality and how you can inspire a team. Let us know why you're the perfect fit for our luxury hotel environment.
Showcase Your Achievements:Don’t just list your duties; tell us about your achievements! Whether it’s improving guest satisfaction scores or leading a successful project, we love to see how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Stuff
Make sure you’re familiar with the Opera PMS system. Brush up on its features and how it can enhance guest experiences. Being able to discuss specific scenarios where you've used it effectively will show your expertise.
✨Show Your Leadership Skills
Prepare examples of how you've inspired and managed a team in previous roles. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability as a Front Office Team Leader.
✨Understand Guest Relations
Be ready to talk about how you handle guest inquiries and complaints. Share specific instances where you turned a negative experience into a positive one. This shows that you prioritise guest satisfaction, which is key in the hospitality industry.
✨Dress to Impress
Since this is a luxury hotel, your appearance matters. Dress smartly and professionally for the interview. It reflects your understanding of the brand and sets a positive tone right from the start.
