At a Glance
- Tasks: Greet guests and assist with luggage, creating memorable experiences.
- Company: Join the iconic Kimpton Fitzroy London in Bloomsbury.
- Benefits: Earn £14.42 per hour, enjoy 28 days holiday, and more perks.
- Other info: Opportunities for professional development and discounts for you and your family.
- Why this job: Be the friendly face that welcomes guests to a historic hotel.
- Qualifications: Previous hotel experience and excellent communication skills required.
The predicted salary is between 14.42 - 14.42 £ per hour.
Overview
Kimpton Fitzroy London, a 19th‑century landmark in Bloomsbury, seeks a Door Person to join our Concierge team.
The role focuses on creating a welcoming first impression and delivering memorable guest experiences with genuine enthusiasm.
Responsibilities
- Greet guests warmly at the front desk and throughout the hotel.
- Assist guests with luggage during arrivals and departures.
- Answer guest questions quickly and professionally, using the hotel’s PMS (Opera or equivalent).
- Provide accurate information on the local area and attractions.
- Maintain a visible, approachable presence at the door at all times.
- Collaborate with the front‑office and concierge teams to elevate guest service.
Qualifications
- Previous front‑office experience in a hotel environment.
- Knowledge of Opera or a similar property management system.
- Excellent communication and interpersonal skills.
- Outgoing, friendly and self‑confident personality.
- Strong awareness of the local area and interest in sharing it with guests.
Benefits
- £14.42 per hour (£29,993.60 annual salary).
- 28 days holiday per year, increasing to 33 days (pro‑rated) with extended service.
- Volunteering days, free meals on duty, and a Wagestream financial wellbeing app.
- Hotel room discounts for employees and family, plus supermarket and experience discounts through our portal.
- Professional development through IHG Leadership programmes and a digital learning platform.
- 24/7 employee assistance programme and comprehensive healthcare coverage with mental health support.
- Equal Opportunity
We are an equal opportunity employer and a Disability Confident—Committed Employer.
We welcome applicants from all backgrounds.
If you require adjustments during the recruitment process, please let us know.
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Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office - Doorperson in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental Hotels Group
Don't be shy about reaching out to InterContinental Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office - Doorperson in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
