At a Glance
- Tasks: Build relationships with guests and deliver top-notch service in a vibrant hotel environment.
- Company: Join the prestigious InterContinental London Park Lane team.
- Benefits: Enjoy competitive pay, 28+ days holiday, free meals, and global discounts.
- Other info: Flexible shifts and opportunities for career growth in a supportive workplace.
- Why this job: Be part of a dynamic team and enhance guest experiences every day.
- Qualifications: Strong communication skills and a passion for hospitality.
Location
InterContinental London Park Lane, One Hamilton Place, Park Lane, W1J 7QY
Position
Food and Beverage Reservations Team Member
Working Hours
40 hours per week, with flexibility across shifts and days.
Responsibilities
- Build and maintain relationships with regular guests, ensuring they are welcomed and preferences are noted.
- Deliver high quality service and collaborate with team members throughout the hotel.
- Proactively upsell private dining rooms to help drive revenue.
- Resolve guest queries and provide timely problem‑solving support.
Benefits
- Competitive salary: £30,118.40 per annum (£14.48 per hour) plus service charge.
- 28 days holiday each year (including bank holidays); increases up to 33 days prorata.
- Wagestream financial wellbeing app.
- Free meals on duty.
- Company sick pay and life insurance.
- Discounts for hotels and restaurants worldwide.
- Discounts from over 15,000 stores (retail, cinema, etc.).
- Refer a Friend programme.
Equal Employment Opportunity
We are a Disability Confident Committed Employer and an equal opportunity employer. We provide an inclusive recruitment process and welcome applicants from all backgrounds.
To be legally employed in the UK, you must meet the relevant work‑permit requirements.
F&B Reservations Team Member in City of Westminster employer: InterContinental Hotels Group
At the Manchester Deansgate Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and continuous improvement. With competitive salaries, extensive training opportunities, and a commitment to employee wellbeing, our team members enjoy a supportive environment where they can thrive and grow in their careers. Located in the heart of Manchester, our hotel not only provides a stunning backdrop for work but also fosters a sense of community and inclusivity, making it a truly rewarding place to build your future.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land F&B Reservations Team Member in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental Hotels Group
Don't be shy about reaching out to InterContinental Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Reservations Team Member in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
