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- Tasks: Lead a team to create unforgettable guest experiences in a stunning 5-star hotel.
- Company: Join voco St.David’s Cardiff, part of IHG Hotels & Resorts, a global leader in hospitality.
- Benefits: Enjoy competitive salary, meals on duty, and up to 33 days holiday.
- Other info: Be part of an inclusive workplace that values diversity and offers global opportunities.
- Why this job: Make a real impact by personalising guest experiences and leading a passionate team.
- Qualifications: 2+ years in front office management with a knack for loyalty schemes and market trends.
The predicted salary is between 35009 - 35009 £ per year.
A fantastic opportunity at voco St.David’s Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5-star hotel! We are offering a salary of 35,009.70.
Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. They communicate both internally within the front office and externally, with the wider hotel team and the immediate locale, to ensure the guest experience is personalised and always exceeds expectation.
To succeed as our Guest Services Manager, you will need:
- Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
- Proven track record with success at working with loyalty schemes and enrolments.
- Have an awareness of market trends and the ability to implement new initiatives.
- Good understanding of systems to support driving results: Opera, Delphi, Microsoft suite.
Our Guest Services Manager enjoys a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, giving global opportunities.
- Meals whilst on duty.
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
- Company sick pay and life insurance.
- Wagestream – a financial wellbeing app that allows you to save, track and withdraw your pay as you earn it.
- Discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores – all the way from retail to cinema.
You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Manager in Cardiff employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at IHG or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your genuine passion for guest services shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research is key! Familiarise yourself with voco St.David’s Cardiff and its unique offerings. Knowing the hotel’s vibe and values will help you tailor your responses and show you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the IHG family and ready to take on the Guest Services Manager role.
We think you need these skills to ace Guest Services Manager in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest services and what makes you tick.
Tailor Your Experience: Make sure to highlight your relevant experience in front office management and team leadership. We’re looking for someone who can demonstrate their success in similar roles, so be specific about your achievements!
Know Your Stuff: Familiarise yourself with the systems we use, like Opera and Delphi. Mentioning your knowledge of these tools in your application will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team at voco St.David’s Cardiff!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Stuff
Make sure you’re familiar with the hotel’s services and amenities. Research voco St.David’s Cardiff and understand their guest experience philosophy. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate your team leadership experience. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your ability to motivate staff and enhance guest satisfaction.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific guest situations or challenges. Think about past experiences where you’ve gone above and beyond for guests. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Understand the Tech
Familiarise yourself with the systems mentioned in the job description, like Opera and Delphi. If you have experience with similar software, be ready to discuss it. Showing that you can quickly adapt to new technologies will set you apart from other candidates.