Front Office Team Leader in Cardiff

voco St.David's Cardiff have a fantastic opportunity for a Front Office Team Leader to join our Cardiff Bay 5-star hotel! You will earn £14.42 per hour, which is equal to £29,993.60 salary. At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.

With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish. Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

Responsibilities

• Supporting our Guest Services Managers and wider Reception team to provide our unique service to our guests.
• Involved with the training and development of the team.
• Demonstrating expertise to our guests with a sense of flair.

Requirements

• Experience as a Front Office Receptionist, Front Office Supervisor or Team Leader within a similar size and style of property.
• Experience using Opera is highly desired.
• Passion to progress their career within Hospitality and grow within the company.
• Drive to produce results, working together within the Kimpton family to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Willingness to work within our team to embrace our service and delight our guests.

Benefits

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• The voco St. David’s Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice & Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Meals whilst on duty.
• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
• Company sick pay and life insurance.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores – all the way from retail to cinema.
• Generous ‘Refer a Friend’ programme.

Application

Applicants must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

Who we are

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

If you don’t quite meet every single requirement, but still believe you’d be a great fit for the job, we’ll never know unless you hit the 'Apply' button. Start your journey with us today.