At a Glance
- Tasks: Support hotels with tech issues and ensure smooth operations.
- Company: Join a leading hotel group with a focus on innovation and support.
- Benefits: Enjoy room discounts, recharge days, and a commitment to wellbeing.
- Other info: Collaborative team environment with global connections and growth opportunities.
- Why this job: Be the tech hero for hotels and make a real difference.
- Qualifications: Understanding of hospitality and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Location: United Kingdom, Burton‑On‑Trent, Windsor
Address: 1 - Corp Branston, 1 First Avenue, Centrum100, DE14 2WB
We're looking for a Hotel Technology Support Specialist to join our Early Life Support & Hotel Services Escalation team, the people who help our hotels feel well‑looked‑after when their tech needs a steady hand. You’ll have the opportunity to work with a knowledgeable and supportive team; this role can be based in either our Branston or Windsor office.
What you’ll do
- You’ll be the go‑to person for hotel‑facing technology escalations across two phases of our work: Early Life Support for hotels in the first weeks after a new product goes live, and ongoing service management for the trickier issues once they’re in business as usual across the EMEAA region.
- Triaging and coordinating complex escalations across product, support, regional teams and partners like Oracle and HotelKey.
- Joining major incident calls, shaping clear updates, keeping stakeholders informed, helping restore service.
- Spotting patterns, digging into root causes, and helping us stop the same issue happening twice.
- Being a trusted voice with hotels and owners, translating the tech into plain English and feeding what you hear back into how we improve.
What you’ll bring
- Hospitality – you understand how hotels tick, the rhythms of a front desk, and why an outage at 6 pm is a very different beast to one at 11 am.
- A genuine interest in technology – you don’t need to be a developer, but you’re curious and happy to learn new systems.
- Calm communication – you can hold a steady conversation with a stressed General Manager and a senior product lead in the same hour.
- Comfort with the messy middle – you take ownership and move things forward without waiting to be told.
- A collaborator at heart – you’ll work with teammates globally in Corporate and Operations.
Benefits
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
EEO Statement
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance.
Applications will be reviewed on a rolling basis and we may close the advert early, depending on responses received. Closing date for applications: Friday 5th June 2026.
Hotel Systems Escalation Specialist in Branston employer: InterContinental Hotels Group
Join a dynamic team at IHG Hotels & Resorts, where we prioritise employee wellbeing and foster a culture of collaboration and support. As a Hotel Systems Escalation Specialist, you'll benefit from impressive room discounts, recharge and volunteering days, and opportunities for professional growth in a vibrant work environment located in either Burton-On-Trent or Windsor. We are committed to creating an inclusive workplace that values your contributions and encourages continuous learning.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Systems Escalation Specialist in Branston
✨Tip Number 1
Network like a pro! Reach out to people in the hotel tech industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle a stressed-out hotel manager or a tech hiccup. Practising your calm communication skills will help you shine during interviews.
✨Tip Number 3
Show off your curiosity! When discussing your interest in technology, share examples of how you've learned new systems or solved tech issues in the past. This will demonstrate your genuine passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Hotel Systems Escalation Specialist in Branston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hotel Systems Escalation Specialist role. Highlight your experience in hospitality and tech support, showing us how you understand the unique challenges hotels face.
Show Your Communication Skills:Since calm communication is key in this role, give examples of how you've effectively communicated with stressed clients or team members in the past. We want to see that you can keep everyone informed and at ease!
Demonstrate Your Problem-Solving Skills:We love candidates who can spot patterns and dig into root causes. Share specific instances where you've tackled complex issues and how you took ownership to resolve them. This will show us you're a proactive collaborator!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Tech
Familiarise yourself with the hotel technology systems mentioned in the job description, like Oracle and HotelKey. Being able to discuss how these systems work and their impact on hotel operations will show your genuine interest in technology.
✨Understand Hospitality Dynamics
Brush up on the rhythms of hotel operations, especially how different times of day can affect tech issues. This knowledge will help you communicate effectively during the interview and demonstrate that you understand the hospitality environment.
✨Practice Calm Communication
Prepare for scenarios where you might need to explain complex tech issues in simple terms. Role-play with a friend or family member to practice staying calm and clear under pressure, as this is crucial for the role.
✨Show Your Collaborative Spirit
Think of examples from your past experiences where you worked as part of a team to solve problems. Be ready to share these stories during the interview to highlight your collaborative nature and ability to work with diverse teams.
