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- Tasks: Lead the front office team and deliver exceptional guest experiences.
- Company: Join Hotel Indigo, part of IHG Hotels & Resorts, a global leader in hospitality.
- Benefits: Earn £14.31 per hour, enjoy 28-33 days holiday, and receive amazing discounts worldwide.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a unique hotel experience that celebrates local culture and storytelling.
- Qualifications: Experience in front office roles and a passion for hospitality are essential.
The predicted salary is between 29764 - 29764 £ per year.
Hotel Indigo Gloucester has a fantastic opportunity for a Front Office Team Leader to join our growing team and bring the Hotel Indigo values to life on a Full-Time contract! You will earn £14.31 per hour, which is equal to £29,764.80 salary.
At Indigo, we’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place. We deliver a beautiful perspective of the neighbourhood, bringing its sights, sounds, and flavours into our spaces. Just as no two neighbourhoods are alike, no two Hotel Indigos are alike!
Hotel Indigo Gloucester is set to open in 2026, offering a free-spirited experience for our guests enriched with local culture. Nestled in the heart of the neighbourhood and built on the site of the White Priory, we embrace the concept of storytelling‑by‑design. Artefacts rescued from the site are now showcased in the Gloucester Museum, linking our hotel to this city’s multi‑layered history.
Our Front Office Team Leader enjoys a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every employee company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Generous ‘Refer a Friend’ programme!
As a Front Office Team Leader, your main duties and responsibilities will be supporting our Guest Services Managers and wider Reception team to provide our unique service to our guests whilst also being involved with the training and development of the team. We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.
To succeed as a Front Office Team Leader, you will need:
- Experience as a Front Office Receptionist, Front Office Supervisor or Team Leader within a similar size and style of property
- Experience using Opera is highly desired
- Passion to progress their career within Hospitality and grow within the company!
- Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
- A warm and authentic personality, with a can‑do attitude and commitment to service.
- Willingness to work within our team to embrace our service and delight our guests!
If you are looking to join a hotel where you can be your authentic self, unite a shared passion for local discovery and celebrate your creative and fun‑loving nature, apply today to join our team as a Front Office Team Leader!
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Hotel Indigo is an upper‑upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Front Office Team Leader in Barton-le-Clay employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader in Barton-le-Clay
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about Hotel Indigo. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and authentic self shine through. Remember, they’re looking for someone who fits into their unique culture, so be yourself and share your passion for hospitality.
✨Tip Number 3
Prepare for situational questions! Think about how you’ve handled challenges in previous roles, especially in front office settings. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress them with your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hotel Indigo family. Let’s get you on board!
We think you need these skills to ace Front Office Team Leader in Barton-le-Clay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your authentic self shine through! We want to see your warm and can-do attitude, so don’t be afraid to inject a bit of your personality into your cover letter.
Tailor Your Experience: Make sure to highlight your relevant experience as a Front Office Receptionist or Team Leader. We’re looking for someone who can bring their expertise to our team, so connect your past roles to what we do at Hotel Indigo.
Be Passionate About Hospitality: Express your passion for the hospitality industry in your application. We love candidates who are eager to grow within the company and provide exceptional service to our guests, so let us know why you’re excited about this opportunity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at Hotel Indigo Gloucester.
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Hotel Indigo
Before the interview, dive deep into the Hotel Indigo brand. Understand its values, the unique experiences it offers, and how it connects with local culture. This knowledge will help you demonstrate your passion for the role and show that you're a great fit for their team.
✨Showcase Your Leadership Skills
As a Front Office Team Leader, you'll need to highlight your experience in leading teams. Prepare specific examples of how you've successfully managed a team, resolved conflicts, or improved guest satisfaction in previous roles. This will illustrate your capability to support the Guest Services Managers effectively.
✨Familiarise Yourself with Opera
If you have experience using Opera, be ready to discuss it! If not, consider brushing up on the basics. Mentioning your willingness to learn and adapt can also impress the interviewers, showing your commitment to providing excellent service.
✨Embrace Your Authentic Self
Hotel Indigo values authenticity and a warm personality. Be yourself during the interview! Share your story and what drives your passion for hospitality. This will help you connect with the interviewers and demonstrate that you align with their culture of meaningful connections.