At a Glance
- Tasks: Support daily operations and deliver exceptional guest experiences in a luxury restaurant.
- Company: Join the prestigious InterContinental London Park Lane, a leader in luxury hospitality.
- Benefits: Enjoy competitive salary, paid overtime, 31 days holiday, and amazing discounts worldwide.
- Other info: Flexible shifts available; we value diversity and inclusivity in our workplace.
- Why this job: Be part of a dynamic team and grow your career in a renowned hotel brand.
- Qualifications: 1 year management experience in a high-end restaurant or hotel required.
The predicted salary is between 30000 - 40000 £ per year.
At InterContinental London Park Lane, we are currently looking for an Assistant F&B Operations Manager to join our team. Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
We are seeking a highly motivated Assistant F&B Operations Manager with a passion for hands-on service to support the day-to-day operations of Theo Randall at the InterContinental. This role requires a leader with a strong presence on the restaurant floor, someone who thrives in service and works closely with the senior management team to maintain the high standards expected of a premium London restaurant.
Key Responsibilities:- Oversee and support daily service alongside the Head of Department, with a strong presence on the restaurant floor.
- Manage and coordinate administrative tasks, including team scheduling, payroll input, and compliance documentation.
- Assist with menu development and implementation in collaboration with the culinary team.
- Support in employee relations (ER), training, and performance management, ensuring consistent team development.
- Contribute to forecasting, budgeting, and cost control, working closely with the leadership team.
- Ensure seamless communication between front and back of house teams.
- Drive exceptional guest experiences through attentive, proactive service.
- Minimum 1 year of experience as a manager in a 4 or 5 Star hotel restaurant or high-end restaurant environment gained within London.
- Proven ability to lead teams in a busy, service-driven operation.
- Comfortable with both front-of-house service and back-of-house admin responsibilities.
- Fully flexible with availability – must be able to work any shift within the 12:00–00:00 window, including weekends and holidays.
- Strong interpersonal, organizational, and problem-solving skills.
We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Assistant F&B Operations Manager enjoys a range of benefits including:
- £38,616.76 per annum plus service charge, paid overtime, and other great IHG perks!
- 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Company sick pay and life insurance.
- Free meals on duty.
- Professional career development with our IHG Leadership programs.
- Amazing discounts for our hotels and restaurants around the world.
- 50% discount in our F&B outlets.
- Discounts from over 15,000 stores – all the way from retail to cinema.
- Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!
Most importantly, we’ll help you grow and develop you as an individual and inspire incredible. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. You must meet the legal requirements to work in the UK. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant F&B Operations Manager - Theo Randall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental Hotels Group
Don't be shy about reaching out to InterContinental Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant F&B Operations Manager - Theo Randall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
