At a Glance
- Tasks: Assist in managing events and ensuring a smooth experience for guests at our vibrant hotel.
- Company: Join voco Grand Central, a unique hotel in Glasgow known for its warm hospitality and sustainability.
- Benefits: Enjoy a competitive salary, paid overtime, discounts, and opportunities for career growth.
- Other info: Flexible shifts, including evenings and weekends, with a focus on environmental consciousness.
- Why this job: Be part of a dynamic team creating memorable experiences in Scotland's largest ballroom.
- Qualifications: Experience in hotel management preferred; passion for guest service is essential.
The predicted salary is between 24900 - 35000 € per year.
Overview
Hotel: Grand Central Glasgow (GLAGS), 99 Gordon Street, G1 3SF
voco Grand Central Hotel are looking for an Assistant Conference and Events Manager (Full-Time) to join us in creating a warm voco welcome for our guests!
Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history, and storytelling with our relaxing spaces for guests to enjoy.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression . With a focus on our environment , you will be greeted by environmentally conscious innovations from start to finish.
Responsibilities
Our Assistant Conference and Events Manager supports our C&E Manager with the effective and efficient running of the Hotel’s events team. You will be responsible for the smooth-running of any events held at our Hotel and work to maintain the highest of standards to ensure guest expectation is consistently exceeded - whether the event is a large Banqueting function, Business Meeting, Baby Shower or Wedding party. Our Grand Ballroom is a popular Glasgow location for big events – so we are looking for someone who enjoys the fast-paced way of working, no two days are the same!
Shifts
You will work a variety of shifts, including days and evenings over weekdays & weekends (including Bank Holidays). It is likely you will have some early starts or late nights to support with events taking place in the Hotel.
Qualifications
- Availability to work a variety of shifts including evenings and weekends.
- Experience as an Assistant Manager or Supervisor within a Hotel C&B environment is preferable.
- Knowledge of appropriate F&B systems to support operational processes - table reservations and management system such as Micros Simphony (or relevant POS) and UKG would be preferred.
- Passion for providing guests with a personalised experience that will allow them to have a truly excellent event.
- Ability to predict problems before they arise, manage expectations and deal with any service recovery issues which may occur.
- Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!
Benefits
- Financial security - £29,947per annum, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
- Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
- Hotel specific benefits– generous discounts in our Champagne Bar (must be booked in line with process) plus a variety of different gifts on milestone occasions to celebrate with you!
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today! Check out our Instagram page @vocograndcentral to see more.
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual\'s, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Who we are
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we\'re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.
Assistant C&B Manager in Glasgow employer: InterContinental Hotels Group
At voco Grand Central Glasgow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values genuine hospitality and environmental consciousness. With competitive benefits including guaranteed hours, paid overtime, and extensive career development opportunities, our team members enjoy a supportive environment where they can thrive. Join us in creating memorable experiences for our guests while enjoying unique perks like discounted stays at IHG hotels worldwide and a focus on employee wellbeing.
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant C&B Manager in Glasgow
✨Tip Number 1
Familiarise yourself with the voco brand and its values. Understanding their commitment to a relaxed yet attentive service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of voco Grand Central Glasgow. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Showcase your experience in managing events by preparing specific examples of past successes. Highlight how you handled challenges and exceeded guest expectations, as this is crucial for the role.
✨Tip Number 4
Be ready to discuss your knowledge of F&B systems like Micros Simphony. If you have experience with similar systems, mention it and express your willingness to learn quickly if you're not familiar with theirs.
We think you need these skills to ace Assistant C&B Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the hotel industry, particularly in Conference and Events management. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to manage events successfully.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your understanding of voco's values. Mention your experience with F&B systems and your commitment to providing personalised guest experiences, as these are key aspects of the role.
Showcase Problem-Solving Skills:In your application, provide examples of how you've predicted and managed problems in past roles. This will demonstrate your ability to handle the fast-paced environment of event management and your readiness to exceed guest expectations.
Highlight Flexibility:Since the role requires working various shifts, including evenings and weekends, make sure to mention your availability and willingness to adapt to the demands of the job. This shows your commitment to being a reliable team member.
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing a personalised experience to guests. Share examples from your past experiences where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with voco's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've predicted and managed potential issues in previous roles. Highlight specific instances where you successfully handled service recovery situations, showcasing your ability to maintain high standards even under pressure.
✨Familiarise Yourself with Relevant Systems
Brush up on your knowledge of F&B systems like Micros Simphony or similar POS systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running in the role.
✨Emphasise Flexibility and Team Spirit
Since the role involves working various shifts, including evenings and weekends, be prepared to discuss your availability and willingness to adapt. Highlight your teamwork skills and how you contribute to a positive work environment, which is crucial for voco's culture.
