At a Glance
- Tasks: Support and enhance video conferencing systems for global initiatives.
- Company: Join a leading global exchange operator that values innovation and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Exciting projects with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in AV/VC systems and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The Enterprise - Conferencing Technology team is looking for an experienced AV/VC IT Engineer to support local and global initiatives. This position requires applicants to have a solid experience and knowledge in design, installation, programming, and project engagement in Audio-Visual (AV) systems.
The requirements equally extend to a comprehensive background and expertise in Video Conferencing (VC) solutions and supporting platforms including Zoom and MS Teams.
Qualified candidates must demonstrate technical proficiency as well as an eager attitude, professionalism, and solid communication skills. A highly motivated engineer with the ability to work independently with minimal supervision is key for this role. Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential.
Responsibilities
- Troubleshoot and support Collaboration meetings - Zoom/Teams/Webex etc.
- Contribute to design, implementation and support of all conference rooms and meeting spaces
- Proactively provide local/remote technical support to all AV/VC services across the enterprise. This support also extends to local, virtual/cloud and large conferencing events
- Troubleshoot/remediate all firsts /second-line issues in a timely manner whilst ensuring all activities are entered in Service Now for additional tracking and incident management
- Support site installation/upgrades/normalization and decommissions of all AV and VC equipment. This includes coordinating physical access, network connectivity, power, general contractor work and other dependencies, as necessary
- Work with the AV vendors to ensure all devices are installed, configured, and tested appropriately
- Audit/maintain an inventory of all conference room data, hardware, and license management
- Ensure all applicable devices and services are monitored and alerts acknowledged/addressed within set SLAs
- Assist with preventative maintenance visits to review existing hardware software solutions to ensure all rooms are patched, serviced and consumables replaced to always remain in service
- Asset life cycle management and procurement of all AV/VC equipment in conference rooms
- Fully support companywide town-hall and events
- Participate in an on-call rotation for after hours and weekend support
- Working with other internal teams and Project Managers, run point with small scale projects
- Assist with Incident/BCP and Change Management activities and tasks
- Participate in POC (Proof of Concept) evaluations and assessment of new products and services as necessary
- Working with the UX and other applicable teams, ensure all training material for end users as well as operational documentation are frequently created, reviewed and updated
Knowledge and Experience
- College/University Degree in IT, Information Systems, Multimedia or related disciple in Audio/Video multimedia engineering is highly desirable
- Endpoint / Collaboration certifications in Zoom, Microsoft or Cisco platform or Polycom is highly desirable: Cisco Webex Certification, Zoom Certified Professional, Microsoft 365 Certified: Teams Fundamentals, Microsoft Certified: Teams Administrator Associate, Cisco CCNP, Polycom Certified Support Specialist (PCSS), Polycom Certified Telepresence Engineer (PCTE)
- 2+ years exposure in a medium to large sized organization supporting an AV/VC environment
- Solid on-site experience in contributing to conference room upgrades and new installations
- Familiarity with operation, installation principles of commercial audio-visual (AV) and Video Conferencing (VC) systems with Control Processors, Room Schedulers, Microphones, Video-wall displays, Matrix switchers, VC cameras & codec, Audio DSPs and Digital Signage
- Solid competency with system schematics, cable pull schedules and high level/Low level architectural drawings
- Solid competency at AV / DSP/ Microphone administration and audio tuning. Requirements also includes but not limited to configuration, scripting, audio/video calibration and support of Biamp/Shure/Crestron/Q-Sys/ Sennheiser/Extron/Lightware technologies
- Experience with installation and administration of Video Conferencing equipment including Cisco Room Kits, Poly (X50/X70/G7500), DTEN, Logitech and QSC endpoints
- Solid experience in administering and supporting cloud-based collaborations with Zoom and Microsoft Teams Rooms
- Solid experience in configuration and support of large audio and video townhalls and webinars
- Solid knowledge in remote monitoring, alerting and automation technologies and workflows
Desirable Knowledge and Experience
- AV device certifications in Crestron/Extron/Biamp/Lightware or an approved AV installation/integrator program is desirable
- Certification in Q-Sys Design & control and Audinate Dante level 1/2 or higher is desired
- Exposure to working with Service Now, SLAs, Change and Incident management practices
- Lua scripts, Python, Crestron Programming (SIMPL, S+, S#)
- Experience with REST APIs, JSON, scripting
- Solid on-site experience in contributing to conference room upgrades and new installations
- Solid understanding of commercial audio-visual (AV) and Video Conferencing (VC) systems. This includes Control Processors, Room Schedulers, Microphones, Video-wall displays, Matrix switchers, VC cameras & codec, Audio DSPs and Digital Signage
- Solid understanding of AV/SIP networking protocols including audio/video signal flow transmissions, SIP, Dante, AVB and AES76 protocol knowledge
- Strong knowledge in Microsoft Office and other collaboration tools
- Basic knowledge of AV / DSP/ Microphone administration and audio tuning Requirements also includes but not limited experience in configuration, scripting, audio/video calibration and support of Biamp/Shure/Crestron/Q-Sys/ Sennheiser/Extron/Lightware technologies
- Solid experience in administrating Video Conferencing equipment including Cisco Room Kits, Poly (X50/X70/G7500), DTEN, Logitech and QSC endpoints is desirable.
- Proficient understanding of TCP/IP, LAN, Firewalls, and multicast over IP network protocols and DHCP services
- Proficient understanding of client/server fundamentals with Windows/Linux and appliance-based platforms
- Foundational experience with Dante Domain Manager and Controller
- 1-2 years administration in Zoom admin portal
- 1-2 years administration in Webex Control hub portal
- 1-2 years administration in Microsoft Admin portal
- 1-2 years exposure with Poly Lens
- Foundational exposure with Lightware installation, administration and troubleshooting
- Foundational knowledge of QSC Designer/Administrator
Video Conferencing Engineer - Intercontinental Exchange in London employer: Intercontinental Exchange
Intercontinental Exchange (ICE) is an exceptional employer that fosters a dynamic and inclusive work environment, where innovation and collaboration are at the forefront of our mission. As a Video Conferencing Engineer, you will have the opportunity to work with cutting-edge AV/VC technologies while contributing to global initiatives, all within a supportive culture that prioritises professional growth and development. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to engage in meaningful projects that drive the global economy.
StudySmarter Expert Advice🤫
We think this is how you could land Video Conferencing Engineer - Intercontinental Exchange in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or examples of your work, make sure to share them during interviews or networking chats. This is your chance to demonstrate your technical proficiency and problem-solving abilities in real-world scenarios.
✨Tip Number 3
Prepare for those tricky interview questions! Research common AV/VC interview questions and practice your responses. Think about how you can highlight your experience with Zoom, MS Teams, and other relevant technologies to show you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands. So, get that application in and let’s get the conversation started!
We think you need these skills to ace Video Conferencing Engineer - Intercontinental Exchange in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Video Conferencing Engineer role. Highlight your experience with AV/VC systems, Zoom, and MS Teams. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for AV technology and how you can contribute to our team at ICE. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We value strong problem-solving abilities, so let us know how you’ve made a difference in past projects!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Intercontinental Exchange
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AV and VC systems, especially Zoom and MS Teams. Be ready to discuss your hands-on experience with specific equipment and troubleshooting techniques, as this will show your technical proficiency.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you resolved issues under pressure or improved processes. This will demonstrate your ability to multitask and make decisions effectively.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice explaining complex technical concepts in simple terms. This will help you connect with the interviewers and show that you can support users effectively.
✨Be Ready to Ask Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and company culture. This shows your eagerness to learn and engage, which is crucial for a collaborative environment like ICE.
