At a Glance
- Tasks: Provide top-notch support to traders and clients, troubleshooting IT issues in a fast-paced environment.
- Company: Join a leading global exchange with a focus on innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: 24/7 operations with potential for weekend shifts; great for those seeking real-world experience.
- Why this job: Be part of a dynamic team that impacts the financial markets daily.
- Qualifications: Strong communication skills and a background in tech support or relevant studies.
The predicted salary is between 40000 - 55000 £ per year.
The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure.
Responsibilities:
- Troubleshooting day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools.
- Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services.
- Interaction with third-party vendors is required.
- Maintenance operations and administration of proprietary systems is an integral part of the position's responsibilities.
- Coordination and collaboration with various business units is required.
- Assisting other ICE/NYSE staff with problem solving and escalation procedures.
- Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required.
- Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability.
- Must be able to prepare documentation for troubleshooting and escalation procedures.
- Follows organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines.
- Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software.
This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts.
Knowledge and Experience:
- Good verbal and written communication skills.
- Systems/Application support experience OR Associates/Bachelor's degree.
- Demonstrate reliability, flexibility, and attention to detail.
- Team member must be willing to rotate through the following shifts as the need arises. Primary 9 hour shifts range between 7am-7pm.
- Must have availability outside of normal hours and on weekends as required for on-call coverage and extended systems maintenance and upgrades.
Preferred Knowledge and Experience:
- Technology and/or application support.
- Network and network forensic analysis (packet capture analysis).
- FIX Protocol.
- Java, Visual Basic, or shell scripting.
- Solaris, Linux, UNIX operating systems.
- Experience with enterprise monitoring solutions.
- Understanding and working knowledge of TCP/IP and Multicast technologies.
- Working knowledge of internetworking and various LAN/WAN technologies.
- Working knowledge of router, switch, firewall, and proxy technologies.
- Apache, Tomcat, DNS, LDAP, MySQL or equivalent database language.
- Financial markets, trading and clearing systems.
Systems Operations Analyst - Intercontinental Exchange in London employer: Intercontinental Exchange
Intercontinental Exchange is an exceptional employer that fosters a dynamic and collaborative work culture, where Systems Operations Analysts play a crucial role in supporting industry-leading trading exchanges. Employees benefit from comprehensive training, opportunities for professional growth, and the chance to work in a fast-paced environment that values innovation and teamwork. Located in a vibrant area, the company offers a unique blend of challenging responsibilities and the satisfaction of contributing to the financial markets.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Operations Analyst - Intercontinental Exchange in London
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at ICE or similar companies. Use LinkedIn to connect and engage with them; you never know who might have a lead on an open position.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and understanding of trading systems. Be ready to discuss how you've tackled similar challenges in the past, as this will show you're the right fit for the Systems Operations Analyst role.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This way, you’ll stand out and show that you’re genuinely interested in joining our team at StudySmarter.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect candidate.
We think you need these skills to ace Systems Operations Analyst - Intercontinental Exchange in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Systems Operations Analyst role. Highlight any relevant experience in systems/application support and your understanding of trading and clearing platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your ability to troubleshoot and communicate effectively, as these are key for us.
Show Off Your Technical Skills:In your application, be sure to showcase your technical knowledge, especially if you have experience with network technologies or scripting languages. We love candidates who can demonstrate their understanding of the systems we work with!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Intercontinental Exchange
✨Know Your Systems
Make sure you brush up on your knowledge of trading and clearing platforms. Understanding the architecture of the ICE exchanges will give you a solid foundation to discuss how you can improve system performance and reliability during the interview.
✨Communication is Key
Since this role involves direct support to clients, practice articulating technical issues in a way that’s easy for non-technical people to understand. Prepare examples of how you've successfully communicated with clients or team members in the past.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you identified and resolved IT-related problems. Think about the steps you took, the tools you used, and how you communicated with stakeholders throughout the process.
✨Flexibility and Team Spirit
This position requires a willingness to work various shifts and assist colleagues beyond your immediate duties. Highlight your adaptability and teamwork experiences, especially in high-pressure situations, to show you’re a great fit for their dynamic environment.
