At a Glance
- Tasks: Drive sales analytics, manage compensation processes, and improve workflows across a global sales team.
- Company: Join ICE Data Services, a leader in financial technology and analytics.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on AI-driven solutions and continuous improvement.
- Why this job: Be at the forefront of data-driven decision-making and innovation in sales operations.
- Qualifications: 3+ years in Sales Operations or Business Analytics; strong Salesforce and Anaplan skills required.
The predicted salary is between 45000 - 55000 £ per year.
ICE Data Services, a subsidiary of Intercontinental Exchange (ICE), is hiring a Sales Operations Analyst to join a high-performing Sales Operations & Business Analytics team. You will sit at the intersection of data, technology and expertise, driving sales analytics, owning compensation processes and leading process improvement across a Global Sales organization. The Sales Operations Analyst will be primarily responsible for ad hoc reporting using Salesforce.com and various internal systems as well as working closely with both Sales and the CRM development team. The ideal candidate must have the technical aptitude to quickly learn and become proficient with other ICE internal systems such as Anaplan, Tableau, SharePoint, Service Now, among others. This position acts as an advisory role for Sales Management and will also be responsible for providing technical strategy and recommendations to ensure application tools meet the business needs. This individual will lead key initiatives focused on improving sales effectiveness, standardizing best practices, and streamlining workflows. We are hiring for proactivity. We are looking for someone who anticipates issues before they surface, builds thoughtful solutions, and brings them forward with confidence.
Responsibilities
- Business Analytics & Sales Reporting
- Build and maintain sales reports, dashboards and KPIs in Salesforce and Tableau; proactively close gaps before they are flagged.
- Deliver monthly and quarterly performance reporting for senior leadership, plus ad hoc analyses with clear recommendations.
- Own data quality and governance across Salesforce and Anaplan end to end.
- Partner with the Salesforce admin and Business Operations team on CRM enhancements, bringing improvement ideas independently.
- Compensation Management
- Manage sales compensation plans in Anaplan with accuracy and full confidentiality across the full cycle: design support, quota assignment, calculations and audit trails.
- Coordinate with Finance and the Commissions team to ensure accurate, timely payment for Sales and Relationship Management.
- Resolve commission discrepancies promptly and address the underlying root causes.
- Collaborate with HR and Legal on plan documentation, approvals and compliance.
- Cross-functional Stakeholder Partnership
- Act as the operational connector between Sales, Relationship Management, Finance, Legal, HR and the Salesforce platform team.
- Support Sales Leadership on territory design and quota setting.
- Train the sales organization on Salesforce, Anaplan, Tableau and other tools; create documentation that reduces repeat questions.
- Process Improvement & AI-driven Innovation
- Continuously review workflows and propose leaner alternatives. This is an expectation, not a bonus.
- Pilot and embed AI tools, including Salesforce Agentforce, Einstein AI and Microsoft Copilot, to automate repetitive tasks and surface better insights.
- Stay ahead of emerging analytics and AI capabilities in sales operations; bring actionable recommendations to leadership.
Knowledge and Experience
- Bachelor's degree in a business-related discipline is preferred.
- 3+ years in Sales Operations, Revenue Operations, or Business Analytics supporting a large sales organization.
- Hands-on Anaplan experience (or comparable incentive compensation platforms) required.
- Strong Salesforce experience: reports, dashboards, data management; admin-level familiarity is a plus.
- Advanced Excel skills: Tableau or Power BI experience is a plus.
- Demonstrated ownership of compensation processes end to end, including plan administration, dispute resolution, and cross-functional coordination.
- Clear and effective communicator with the ability to translate complex data into insights for non-technical stakeholders at all levels of the organization.
- Financial services industry experience is preferred.
- Proactive: you act on what you see, not what you're asked, and bring solutions alongside problems.
- AI curious: you experiment, ask what can be automated and apply new tools to real business challenges.
- Analytically rigorous: data accuracy is non-negotiable. You catch errors before they become decisions.
- Collaborative and credible: You earn trust across Sales, Finance, Legal and HR by being reliable and direct.
Sales Operations Analyst - Intercontinental Exchange in London employer: Intercontinental Exchange
Intercontinental Exchange (ICE) is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Sales Operations Analyst, you will benefit from a supportive environment that prioritises employee growth through continuous learning opportunities and exposure to cutting-edge technologies like AI and advanced analytics. Located in a global hub, ICE offers competitive compensation packages and a commitment to work-life balance, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Analyst - Intercontinental Exchange in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in sales analytics and tools like Salesforce and Tableau. It’s a great way to stand out!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to sales operations. We want you to feel confident and ready to showcase your proactive problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Sales Operations Analyst - Intercontinental Exchange in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Operations Analyst role. Highlight your experience with Salesforce, Anaplan, and any relevant analytics tools. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've improved processes or driven sales effectiveness in previous roles.
Show Off Your Analytical Skills:Since this role is all about data and analytics, make sure to showcase your analytical prowess. Include any relevant projects or experiences where you’ve used data to drive decisions or improve outcomes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Intercontinental Exchange
✨Know Your Tools
Familiarise yourself with Salesforce, Anaplan, and Tableau before the interview. Be ready to discuss how you've used these tools in past roles, as well as any specific projects where you improved sales reporting or analytics.
✨Show Your Proactivity
Prepare examples that showcase your proactive approach. Think of situations where you identified issues before they became problems and how you implemented solutions. This will demonstrate your fit for the role's expectations.
✨Communicate Clearly
Practice explaining complex data insights in simple terms. You might be asked to present findings or recommendations, so being able to communicate effectively with non-technical stakeholders is key.
✨Embrace AI and Innovation
Stay updated on the latest AI tools and analytics trends relevant to sales operations. Be prepared to discuss how you can leverage these technologies to enhance processes and drive efficiency within the team.
