At a Glance
- Tasks: Support hardware, software, and tech for users in a dynamic environment.
- Company: Join a leading global exchange operator that values innovation and collaboration.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Dynamic team environment with strong focus on problem-solving and decision-making.
- Why this job: Make an impact by enhancing user productivity and efficiency across the company.
- Qualifications: Experience with Active Directory, Azure, and troubleshooting Windows/Mac systems.
The predicted salary is between 35000 - 45000 € per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities- Onboard and train new internal and external users in ICE's environment
- Support and advance the global corporate computing environment
- Support hardware, software, and network needs for Windows, Mac, and virtual environments
- Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
- Deploy hardware and software including desktop and laptop imaging software and VoIP
- Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
- Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
- Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
- Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experience with networking technology such as Cisco and Juniper
- Experience with Windows OS, Mac OS, and Microsoft Office Suite
- Knowledge of scripting and PowerShell preferred
- Demonstrates a foundational understanding of AI-powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
- Experience in an exchange, trading facility, or financial services environment
- Strong multitasking, time prioritization, collaborative and communication skills
- Bachelor's degree in Computer Science, MIS, CIS, or related field desirable.
EUC Analyst - Intercontinental Exchange in London employer: Intercontinental Exchange
Intercontinental Exchange (ICE) is an exceptional employer that fosters a diverse and inclusive work environment, encouraging innovation and collaboration among its team members. With a strong focus on employee growth, ICE offers comprehensive training and support for the EUC Analyst role, ensuring that staff are equipped to excel in their positions while contributing to the global economy. Located in a dynamic industry, employees benefit from engaging with cutting-edge technology and have the opportunity to work alongside talented professionals in a culture that values excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Analyst - Intercontinental Exchange in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since the role involves troubleshooting and supporting various systems, be ready to demonstrate your knowledge of Active Directory, Azure, and other relevant tech during the interview.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues in the past. This will highlight your ability to thrive in a dynamic team-based environment, just like ICE values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the ICE team.
We think you need these skills to ace EUC Analyst - Intercontinental Exchange in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the EUC Analyst role. Highlight your experience with Active Directory, Azure, and any relevant troubleshooting you've done. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with ICE's mission. Don’t forget to mention your problem-solving skills and ability to multitask in a dynamic environment.
Showcase Your Technical Skills:Since this role involves supporting various technologies, be sure to list your technical skills clearly. Mention your experience with Windows, Mac, and any networking technology like Cisco or Juniper. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Intercontinental Exchange
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences with Windows and Mac OS. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in a team setting. Think about specific incidents where you had to manage multiple tasks or resolve conflicts. This will demonstrate your ability to multitask and collaborate effectively, which is crucial for the EUC Analyst role.
✨Familiarise Yourself with ICE's Environment
Research Intercontinental Exchange and understand their business model and the technology they use. Knowing how the EUC team fits into the larger picture will help you articulate how you can contribute to their goals and improve user productivity.
✨Practice Your Communication Skills
Since this role involves onboarding and training users, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would train a new user on a specific tool, so being clear and concise is key. Good communication can set you apart from other candidates.
