At a Glance
- Tasks: Support clients with financial data queries and manage production issues creatively.
- Company: Join a leading provider of financial market data with a global reach.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic team environment.
- Other info: Enjoy a structured work schedule with opportunities for growth.
- Why this job: Make a real impact by helping clients navigate complex financial data.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 € per year.
ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering clients' questions and managing and escalating production issues. The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company's products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
Responsibilities
- Onboard and off-board clients for ICE Data Derivatives products and services
- Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
- Provide timely and accurate response to all client inquiries
- Provide support for any file delivery failures
- Escalate issues with internal groups to resolve issues with urgency, when applicable
- Maintain strong relationships with clients and internal teams
- Ensure up-to-date documentation of policies, procedures and work processes periodically
Knowledge and Experience
- Bachelor's or equivalent university degree is preferable
- Excellent verbal and written English language skills
- Excellent time-management and organisational skills
- Experience in a similar support or client-facing role (an advantage)
- Strong analytical and problem-solving skills with attention to detail and follow-up
- Ability to interact with external clients, as well as internal business units
The working hours will be 5 days per week, Monday to Friday from 8am and various morning start times. Currently there is a requirement to work 1 later shift per week from 12:00 to 20:00. Exceptionally this role will provide holiday and sickness cover for ICE Data Derivatives overseas offices as required, which may include an evening or night shift (including Friday evening/night).
Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.)
Schedule
This role requires 5 days a week in office attendance. Evening shifts are usually from 12pm to 20:00 in the office. All other shifts are 9 hours.
Client Support Specialist - Intercontinental Exchange in London employer: Intercontinental Exchange
Intercontinental Exchange (ICE) is an exceptional employer that fosters a collaborative and dynamic work culture, where Client Support Specialists play a vital role in delivering top-notch service to clients globally. With a strong emphasis on employee growth, ICE offers comprehensive training and development opportunities, ensuring that team members can enhance their skills and advance their careers. Located in a vibrant area, employees benefit from a supportive environment that values innovation and teamwork, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist - Intercontinental Exchange in London
✨Tip Number 1
Get to know the company inside out! Research ICE Data Services and their products. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients globally, being clear and concise is key. Try role-playing common client scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at ICE Data Services.
We think you need these skills to ace Client Support Specialist - Intercontinental Exchange in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Support Specialist. Highlight any relevant experience you have in client-facing roles and showcase your problem-solving skills. We want to see how you can creatively resolve issues!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting clients and how your background aligns with our needs at ICE Data Services. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent verbal and written English skills. Clear and concise communication is key, so double-check for any typos or awkward phrasing before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other cool opportunities we have at StudySmarter!
How to prepare for a job interview at Intercontinental Exchange
✨Know Your Products Inside Out
Make sure you have a solid understanding of ICE Data Derivatives and the various asset classes they cover. Familiarise yourself with common client queries and the products offered, so you can confidently discuss how you would handle specific situations during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've creatively resolved client issues. Highlight your analytical skills and attention to detail, as these are crucial for a Client Support Specialist role. Be ready to walk through your thought process in tackling a problem.
✨Demonstrate Strong Communication Skills
Since this role involves interacting with clients globally, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to refine your verbal and written communication skills, ensuring you can convey complex information simply.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical client situations. Think about how you would respond to inquiries about option prices or data delivery failures. Prepare to explain your approach to maintaining strong relationships with clients and internal teams, as this is key to success in the role.
