At a Glance
- Tasks: Support clients with queries and manage production issues for financial data services.
- Company: Leading provider of financial market data with a global reach.
- Benefits: Gain valuable experience in client support and problem-solving skills.
- Other info: In-office role with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real difference in client satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 27000 - 33000 £ per year.
Job Description Job Purpose ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types.
Client Support Specialists are responsible for answering client’s questions and managing and escalating production issues.
The team oversees customer support for ICE Data Derivatives clients.
A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data.
The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
Responsibilities Onboard and off-board clients for ICE Data Derivatives products and services Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations Provide timely and accurate response to all client inquiries Provide support for any file delivery failures Escalate issues with internal groups to resolve issues with urgency, when applicable Maintain strong relationships with clients and internal teams Ensure up-to-date documentation of policies, procedures and work processes periodically Knowledge and Experience Bachelor’s or equivalent university degree is preferable Excellent verbal and written English language skills Excellent time-management and organizations skills Experience in a similar support or client-facing role (an advantage)Strong analytical and problem-solving skills with attention to detail and follow-up Ability to interact with external clients, as well as internal business units Working knowledge of Sales Force, Service Now, MS Office, FTP (an advantage.) Schedule This role requires 5 days a week in office attendance Monday to Friday from 8am and/or various morning start times.
Evening shifts are usually from 12pm to 20:00 in the office.
All other shifts are 9 hours.
Currently there is a requirement to work 1 later shift per week from 12:00 to 20:00.
Exceptionally this role will provide holiday and sickness cover for ICE Data Derivatives overseas offices as required, which may include an evening or night shift (including Friday evening/night).
Client Support Specialist in London employer: Intercontinental Exchange
ICE Data Services is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Client Support Specialist, you will benefit from a collaborative environment that encourages innovative problem-solving while providing comprehensive support to clients globally. With a focus on professional advancement and a commitment to maintaining strong client relationships, this role offers a rewarding opportunity to thrive in the financial market data sector.
