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- Tasks: Join us as a Data Specialist, ensuring our Data Centre runs smoothly and securely.
- Company: Intercontinental Exchange is a leading global financial marketplace, driving innovation in data solutions.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, gain hands-on experience, and contribute to cutting-edge technology.
- Qualifications: 1+ years in Data Centres, knowledge of cabling standards, and basic network understanding required.
- Other info: Ideal for tech-savvy individuals looking to kickstart their career in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Job Purpose
The Data Centre Technician is responsible for ensuring all activities carried out in the Data Centre & Access Centres conform to Data Centre Procedures and industry best practice.
The DCT will carry out Data Centre tasks as directed, work could be project based, or tasks received via Service Now. In all cases, the DCT will ensure that appropriate tasks follow the Change Control rules and support the task as documented by the requester.
The DCT role also includes carrying out daily checks of their areas of responsibility. Ensuring security is maintained within the DC Halls. Manage visiting customers and third-party vendors. Ensuring all work activity is captured and updates entered into Service Now. Inventorying of consumables required for daily tasks. In addition, the DCT will also provide work procedures as requested by the Data Centre Manager.
The role will also be required assisting Data Centre Engineers to gather information for a work order.
Responsibilities
- First line escalation point for serious incidents or technical issues.
- Execution of MACs in the Data Centre, MPOEs, MMRs and Access Centres for internal and external customers.
- Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased, etc.)
- Carry out daily checks to ensure security and access policies are being adhered to, and Data Centre cleanliness is maintained.
- Carry out QA in Data Centre Halls and access centres.
- Record details of all hardware deliveries received from S&R.
- Control Data Centre stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately
Knowledge and Experience
- Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards
- 1+ years' experience working in Data Centre environments.
- Basic network knowledge and experience of HP, Dell, Nokia, Ciena, Cisco, Juniper and Arista hardware
- Understanding of IP networks
- Experience working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes.
- 1+ years' experience using Microsoft Office and CRM databases.
- Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management.
- Ability to manage 3rd party contract staff/companies working within the DC.
- Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team.
- Effective written and verbal communication at all levels
Preferred Skills
- Certified Data Centre Technician CDCT
- ITIL V3 Foundation Certificate
- HP Accredited Platform Specialist
- Systimax Copper Installation ND5541
- Systimax Installation & Maintenance ND3341
- Corning NPI Membership
- BICSI Practices and Procedures.
Data Specialist - Intercontinental Exchange employer: Intercontinental Exchange
Contact Detail:
Intercontinental Exchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Specialist - Intercontinental Exchange
✨Tip Number 1
Familiarise yourself with the specific hardware and software mentioned in the job description, such as HP, Dell, and Cisco. Having hands-on experience or knowledge about these technologies can give you an edge during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around Change Control and Incident Management processes. Being able to discuss these concepts confidently will show that you're well-prepared for the role.
✨Tip Number 3
Network with professionals in the Data Centre field, especially those who have experience with the Intercontinental Exchange. They might provide insights or even refer you internally, which can significantly boost your chances.
✨Tip Number 4
Prepare to demonstrate your troubleshooting skills during the interview. Think of specific examples where you've successfully resolved technical issues, as this is a key aspect of the Data Specialist role.
We think you need these skills to ace Data Specialist - Intercontinental Exchange
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Data Centre environments, particularly any work with hardware installations and knowledge of cabling standards. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Data Specialist role and explain how your background in ITIL processes and incident management makes you a great fit. Be specific about your experience with tools like Service Now and your ability to manage third-party vendors.
Showcase Relevant Skills: Highlight your technical skills, especially your understanding of IP networks and experience with various hardware brands mentioned in the job description. Mention any certifications you hold, such as CDCT or ITIL V3, to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing data centre operations.
How to prepare for a job interview at Intercontinental Exchange
✨Know Your Data Centre Basics
Make sure you brush up on your knowledge of data centre operations, including hardware installation standards and cabling practices. Being able to discuss these topics confidently will show that you understand the environment you'll be working in.
✨Familiarise Yourself with ITIL Processes
Since the role involves working in an ITIL controlled environment, it's crucial to understand Change Control and Incident Management processes. Be prepared to discuss how you've applied these principles in past experiences.
✨Demonstrate Teamwork Skills
The job requires collaboration with various teams and third-party vendors. Think of examples from your previous roles where you successfully worked as part of a team or managed external contractors, and be ready to share those stories.
✨Prepare for Technical Questions
Expect technical questions related to network knowledge and specific hardware like HP, Dell, and Cisco. Review common troubleshooting techniques and be ready to explain how you've resolved issues in the past.
